Automating Client Onboarding and Reporting for a Wealth Management Firm
Industry Financial Services
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$250M+ ARR
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12+ Successful Years
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1500+ Global Employees
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5000+ Projects
Client's Testimonial
"The automation solution from Developers.dev has been a game-changer for our operations. We've cut our client onboarding time from two weeks to just three days. The team's ability to understand our complex financial workflows and translate them into an elegant Power Platform solution was truly impressive."
Chief Operating Officer
Client Overview
A fast-growing wealth management firm with $5B in assets under management. Their client onboarding process was manual, paper-intensive, and involved multiple departments, leading to delays, errors, and a poor initial client experience.
Problem
The manual onboarding process was not scalable, was prone to human error, and created compliance risks due to inconsistent documentation. It was a significant bottleneck to the firm's growth.
Key Challenges
Complex Logic
The onboarding workflow had numerous conditional branches based on client type, investment level, and jurisdiction.
System Integration
The process required pulling data from and pushing data to multiple systems: a CRM (Salesforce), a custodian platform, and SharePoint for document storage.
Data Security
Handling sensitive client financial data required a highly secure and compliant solution.
User Experience
The solution needed to be simple enough for financial advisors, not just IT staff, to use and monitor.
Our Solution
We proposed a holistic automation solution built on SharePoint and the Power Platform to completely digitize and streamline the client onboarding process.
🗄️ Centralized Data Hub
We configured a SharePoint Online site with structured lists to act as the central "source of truth" for the entire onboarding workflow, tracking the status of each client.
🎛️ Dynamic User Interface
We built a custom Power App with a multi-stage, wizard-like interface that guided advisors through the data collection process, showing and hiding fields dynamically based on previous inputs.
⚙️ Robust Automation Engine
We developed a series of complex Power Automate flows that managed the entire end-to-end process: creating client folders in SharePoint, generating documents, sending tasks to different departments, and updating the CRM.
📊 Real-Time Reporting
We created a Power BI dashboard embedded in SharePoint that provided real-time visibility into the onboarding pipeline, highlighting bottlenecks and tracking KPIs.
Implementation and Execution
Specialized POD Delivery
The project was delivered by a specialized "Hyper Automation" POD.
Seamless System Integration
We used custom connectors in Power Automate to integrate seamlessly with the Salesforce and custodian APIs.
Robust Error Handling
Advanced error handling and logging were built into the flows to ensure reliability and easy troubleshooting.
Standardized Document Structure
SharePoint document sets were used to automatically create a standardized folder structure for each new client.
Mobile-First Design
The Power App was designed with a mobile-first approach, allowing advisors to initiate the process from their tablets or phones.
Iterative User Acceptance Testing
We conducted iterative UAT (User Acceptance Testing) with a pilot group of advisors to refine the solution before a full rollout.
Positive Outcome
⏱️ 70% Reduction in Onboarding Time
The average time to onboard a new client was reduced from 14 days to just 3 days.
✅ 95% Reduction in Errors
Manual data entry errors were virtually eliminated, dramatically improving data quality and reducing compliance risks.
😊 Enhanced Client Experience
Clients received a faster, more professional onboarding experience, improving satisfaction from day one.
👓 Full Visibility
Management gained complete, real-time visibility into the onboarding process, allowing them to manage resources more effectively.
Why Choose Us
👑 Power Platform Mastery
We demonstrated elite-level expertise in both Power Apps and Power Automate.
🔗 Integration Specialists
Our ability to connect disparate systems was key to the project's success.
🎯 Business Process Focus
We first understood the business problem, then applied the technology.
🔒 Secure by Design
Our solution was built with financial-grade security and compliance in mind.
🏃♂️ Agile Delivery
Our iterative approach allowed us to incorporate user feedback and deliver a superior final product.
🏆 CMMI 5 Rigor
Our development process ensured the solution was robust, scalable, and well-documented.
💰 ROI-Driven
The solution provided a clear and significant return on investment.
💪 Empowering Users
We delivered a tool that empowered business users, not just IT.
🤝 Trusted Partner
We built a strong, collaborative relationship with the client's operations team.
Conclusion
By leveraging the full power of SharePoint and the Power Platform, Developers.dev delivered a transformative automation solution that eliminated a critical business bottleneck, reduced risk, and positioned the client for future growth.