FinTech Innovator Boosts Advisor Productivity by 35% with a Custom Salesforce Compliance Module
Industry Financial Services (FinTech)
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$10B+ Client Revenues
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12+ Successful Years
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1000+ IT Ninjas
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5000+ Projects
Client's Testimonial
"The custom compliance module Developers.dev built for us inside Salesforce is the single most impactful technology investment we've made. It has automated a 20-step process into 5 clicks. They understood our regulatory landscape and delivered a solution that was not only brilliant but also bulletproof."
Chief Operating Officer
Client Introduction
A US-based wealth management platform (Strategic, $20M ARR) was struggling to scale its operations. Their off-the-shelf Salesforce instance couldn't handle their unique, multi-step client onboarding process, which required rigorous compliance checks (KYC, AML). Advisors were spending hours on manual paperwork and toggling between three different systems, leading to errors and delays.
Problem
The client's growth was being throttled by operational inefficiency and compliance risks. The lack of a unified system led to inconsistent data, a frustrating experience for high-net-worth clients, and a significant drain on their most valuable resource: their financial advisors' time.
Key Challenges
Integrating Multiple Third-Party Services
Integrating multiple third-party compliance verification services.
Dynamic, Rules-Based Workflow
Creating a dynamic, rules-based workflow that could adapt to different client types.
Audit-Proof Data Handling & SEC Standards
Ensuring all data and document handling was audit-proof and met SEC standards.
High Adoption Among Non-Technical Team
Achieving high adoption among a non-technical team of financial advisors.
Our Solution
We deployed our Salesforce CRM Excellence Pod to design and build a custom module directly within the client's existing Salesforce environment.
📍 Centralized Compliance Hub
We built a custom Lightning component that served as a single screen for all onboarding and compliance tasks.
🔗 API Integration (MuleSoft)
We used MuleSoft to create robust, real-time integrations with their KYC/AML verification provider and e-signature platform.
⚙️ Dynamic Workflow Automation
We used Apex and Process Builder to create an intelligent workflow that automatically assigned tasks, generated necessary documents, and flagged exceptions for review.
✨ Intuitive User Interface
The UI was designed to mirror the advisors' existing mental model, with clear visual cues and progress trackers, making it incredibly intuitive.
Implementation and Execution
Initial Assessment & Planning
Conducted a 2-week discovery workshop with stakeholders to map every step of the process.
Agile Development
Developed the solution using a 6-sprint agile methodology.
Comprehensive Testing
Built a comprehensive regression test suite to ensure flawless performance.
Pilot Program & Feedback
Ran a pilot program with a small group of power-user advisors to gather feedback.
Training & Rollout
Developed role-based training materials and conducted live training sessions.
Phased Organizational Rollout
Managed a phased rollout to the entire organization to ensure a smooth transition.
Positive Outcome
📈 35% Increase in Advisor Productivity
Time spent on administrative onboarding tasks was drastically reduced.
⚡ 50% Faster Client Onboarding
The average time to onboard a new client was cut from 10 business days to 5.
✅ Zero Compliance Errors
Automated checks and balances eliminated the manual errors that had previously plagued their audits.
👍 100% User Adoption
Within two months, the new module was being used by every advisor, with overwhelmingly positive feedback.
Why Choose Us
🧠 Domain Expertise
We understood the nuances of financial compliance.
🏆 Platform Mastery
Our certified Salesforce developers knew how to push the platform to its limits.
🔗 Integration Capability
We seamlessly connected Salesforce to their critical third-party tools.
🎨 User-Centric Design
We focused on building a tool that people would love to use.
🔄 Agile Process
We delivered value incrementally, allowing for feedback and adjustments.
🏅 Process Maturity
Our CMMI Level 5 process ensured a high-quality, bug-free deliverable.
👥 Dedicated Pod Model
The client had a consistent, focused team from start to finish.
🔎 Transparency
The client had full visibility into our progress through daily stand-ups and Jira.
🎯 Outcome Focus
We measured success by their business metrics, not just lines of code.
Conclusion
By partnering with Developers.dev, the client transformed their Salesforce instance from a simple database into a strategic asset. The custom solution not only solved their immediate efficiency and compliance problems but also created a scalable foundation for their future growth.