Client's Testimonial

"Developers.dev was instrumental in transforming our infrastructure from a liability into a competitive advantage. Their 24/7 CloudOps and security teams not only stabilized our platform, achieving 99.99% uptime, but they also guided us through the entire SOC 2 certification process. We couldn't have scaled this quickly or securely without them."

Jessica Miller, CTO, FinSecure Payments

Client Overview

A US-based FinTech startup providing a B2B payment processing platform. As a rapidly growing company with ARR scaling from $5M to $15M, they were facing significant operational challenges. Their small in-house IT team was overwhelmed, their cloud infrastructure was not optimized for scale, and they were under pressure from enterprise clients to achieve SOC 2 Type II compliance to close larger deals. Downtime was becoming more frequent, directly impacting transaction success rates and customer trust.

Problem

The client's AWS infrastructure was struggling to keep up with exponential user growth, leading to performance bottlenecks and periodic outages. Their lack of 24/7 monitoring meant that issues occurring overnight often went undetected for hours. Furthermore, their inability to meet the stringent security and availability requirements of SOC 2 was becoming a major sales blocker.

Key Challenges

Infrastructure Scalability

The existing AWS setup was not configured to auto-scale effectively, causing performance degradation during peak transaction times.

24/7 Availability

No round-the-clock monitoring or support, creating significant risk of extended downtime.

Security and Compliance Gaps

Lacked the formal policies, procedures, and security controls required to pass a SOC 2 audit.

Resource Constraints

The in-house team lacked the specialized expertise in cloud security and compliance and was buried in day-to-day user support.

Our Solution

Developers.dev was engaged to provide a comprehensive 24/7 IT support solution focused on CloudOps, Security, and Compliance. We deployed a dedicated POD consisting of AWS Certified Solutions Architects, Certified Ethical Hackers, and ITIL-certified support engineers.

🏗️ Infrastructure Re-architecture

We conducted a thorough audit of their AWS environment and re-architected key components for high availability and auto-scaling using Elastic Load Balancing and Auto Scaling Groups.

⏰ 24/7 Proactive Monitoring

We implemented a robust monitoring stack using CloudWatch, Datadog, and PagerDuty, managed 24/7 by our NOC team to ensure immediate response to any anomaly.

🛡️ SOC 2 Readiness Program

Our compliance experts worked hand-in-hand with their team to develop and implement the required security controls, policies, and documentation for SOC 2. This included setting up advanced logging, implementing an EDR solution, and conducting vulnerability assessments.

🤝 Managed Helpdesk Support

We took over all end-user and application support, freeing up their internal team to collaborate with us on the strategic infrastructure and compliance initiatives.

Implementation and Execution

Phase 1 (Weeks 1-2)

Onboarding and initial discovery. Deployed monitoring agents and established a baseline of infrastructure performance.

Phase 2 (Weeks 3-6)

Implemented critical infrastructure changes for high availability and began managing the 24/7 helpdesk.

Phase 3 (Weeks 7-12)

Focused on the SOC 2 readiness program, implementing security controls and drafting policies.

Phase 4 (Weeks 13-16)

Conducted internal audits and vulnerability scans. Prepared all evidence for the external SOC 2 auditor.

Phase 5 (Week 17)

Successfully underwent the SOC 2 Type II audit with no major findings.

Ongoing

Continuous 24/7 monitoring, management, and optimization of the environment.

Positive Outcome

⬆️ Achieved 99.99% Uptime

Infrastructure stability was achieved within the first 60 days, eliminating costly downtime.

🏅 SOC 2 Type II Certified

The client successfully passed their audit, unblocking several six-figure enterprise deals.

📉 Reduced Operational Load by 80%

Our team now handles over 80% of the daily operational tasks, allowing the client's core team to focus on product development.

🚀 Improved Performance

Application response times improved by 35% due to infrastructure optimization.

Why Choose Us

🔒 Audited Security

Our own SOC 2 compliance gave the client confidence in our ability to lead them.

⚙️ Mature Processes

Our CMMI 5 processes ensured a structured, predictable path to compliance.

🏠 100% In-House Experts

The client had direct access to certified AWS and security professionals.

🤖 AI-Augmented Delivery

We used AI tools for predictive threat detection.

🌐 Global Reach, Local Feel

Seamless communication with their US-based team.

🔄 Guaranteed Continuity

Our POD model ensured consistent support.

All compliance documentation and infrastructure ownership remained with the client.

🤝 Risk-Free Trial

The engagement started with a 2-week discovery sprint.

🏆 Proven Track Record

Our experience with other SaaS/FinTech clients was a key differentiator.

Conclusion

By partnering with Developers.dev, the FinTech client transformed its IT operations from a growth inhibitor into a scalable, secure, and compliant foundation. This allowed them to confidently pursue enterprise clients, accelerate their growth, and build a more resilient business.

Achieving 99.99% Uptime and SOC 2 Compliance for a High-Growth FinTech Platform

Industry Financial Technology (FinTech)