Client's Testimonial

We were hitting a ceiling on our growth because of our manual processes. Developers.dev built us a unified system that automated everything from dispatch to invoicing. We are now completing 20% more service calls with the same number of technicians. Our cash flow has improved dramatically because invoices are generated and sent the moment a job is completed. They are not just coders; they are business process engineers.

Daniel Edwards, Owner & CEO

Client Overview

A fast-growing field service company with 150 technicians serving a major metropolitan area. They were drowning in paperwork and manual processes. Dispatchers used a combination of whiteboards and phone calls to schedule jobs, technicians filled out paper invoices, and compliance with vehicle inspection reports was inconsistent. This inefficiency limited their growth and hurt customer satisfaction.

Problem

The client's lack of a centralized digital system created massive inefficiencies. Dispatching was chaotic, technicians lacked real-time job information, and the billing cycle was painfully slow due to reliance on paper forms. They were unable to scale without a complete digital transformation of their field operations.

Key Challenges

Inefficient Dispatch

Inefficient, manual job dispatching and scheduling.

Slow Billing

Slow billing cycle, negatively impacting cash flow.

Communication Gap

Lack of real-time communication between dispatchers and technicians.

Compliance Inconsistency

Inconsistent completion of mandatory pre-trip vehicle inspections (DVIRs).

Our Solution

Our 'Flutter Cross-Platform Mobile Pod' and '.NET Modernization Pod' collaborated to build a comprehensive solution composed of a web app for dispatchers and a mobile app for technicians.

🗓️ Smart Dispatch Dashboard

A web-based application for the back office featuring a drag-and-drop calendar for scheduling, a real-time map showing technician locations, and automated job assignment based on skills and proximity.

📱 All-in-One Technician Mobile App

A cross-platform mobile app (for iOS and Android) where technicians can view their daily schedule, get turn-by-turn navigation, access job history, manage parts inventory in their van, and capture customer signatures.

💳 Digital Invoicing & Payments

Technicians can generate a digital invoice on-site, capture the customer's signature, and accept credit card payments directly through the app. The invoice is automatically emailed to the customer and synced with their accounting software.

✅ Automated Compliance Module

The app requires technicians to complete a digital DVIR checklist before starting their route each day, ensuring 100% compliance and creating a digital audit trail.

Implementation and Execution

Cross-Platform Development

We used the Flutter framework to develop the mobile app, allowing for a single codebase for both iOS and Android, saving time and cost.

Modern Backend

The backend and web application were built on a modern .NET Core architecture for performance and security.

Seamless Integration

We integrated the solution with their existing QuickBooks accounting software and a third-party payment gateway (Stripe).

Fixed-Fee Model

The project was managed on a Fixed-Fee basis after a detailed discovery and scoping phase.

Empowering Training

We provided a "train the trainer" program to empower their lead dispatcher and senior technician to onboard the rest of the team.

Post-Launch Support

Post-launch, we moved to a 'Maintenance & DevOps' POD model for ongoing support and feature enhancements.

Positive Outcome

📈 20% Increase in Jobs Completed

Optimized scheduling and reduced administrative tasks allowed technicians to fit more jobs into their day.

⏱️ Reduced Invoicing Cycle from 30 Days to 1 Day

Drastically improved company cash flow.

✅ 100% DVIR Compliance

Automated the process and eliminated the risk of fines.

😊 Improved Customer Satisfaction

Customers appreciated the accurate ETAs, professional digital invoices, and convenient payment options.

Why Choose Us

⚙️ Business Process Optimization

We excel at understanding workflows and re-engineering them for digital efficiency.

📲 Cross-Platform Expertise

Our skill in Flutter allowed us to deliver a high-quality mobile experience cost-effectively.

🔗 Third-Party Integration

We have deep experience connecting custom software to standard business platforms like QuickBooks and Stripe.

🎯 End-User Focus

We designed the mobile app with direct input from the client's technicians to ensure high adoption.

✅ Predictable Delivery

The Fixed-Fee model gave the client budget certainty for their digital transformation initiative.

🤝 Long-Term Partnership

Our ability to transition from a project team to a maintenance POD provides ongoing value.

📈 Scalable .NET Backend

The solution was built to support their growth from 150 to 500+ technicians.

✨ Holistic Solution

We provided a single, unified platform that solved problems for dispatch, technicians, and accounting.

📊 Measurable Impact

The results were not just technical; they were directly tied to key business metrics like revenue and cash flow.

Conclusion

For this field service client, technology was the key to unlocking their next stage of growth. Developers.dev delivered a custom, integrated solution that eliminated manual bottlenecks, empowered their mobile workforce, and created a scalable foundation for future expansion.

Integrated Dispatch, Mobile, and Compliance Solution for a Regional Field Service Company

Industry Field Service Management (HVAC & Plumbing)