Client's Testimonial

"The team at Developers.dev has been a godsend. They centralized our entire IT support system and brought us into the modern cloud era, all while maintaining the strictest HIPAA compliance. Our clinical staff can now get immediate IT help anytime, day or night, allowing them to focus on what truly matters: our patients. The peace of mind is invaluable."

Dr. Amanda Bell, Chief Medical Officer

Client Overview

A regional healthcare provider in the United States with 15 clinics and over 500 employees. They were struggling with an aging, on-premise IT infrastructure and a decentralized, inconsistent approach to IT support. Each clinic had different processes, leading to slow issue resolution, frustrated staff, and significant risks related to the security of electronic health records (EHR). They needed a centralized, 24/7 support partner to modernize their systems and ensure strict HIPAA compliance across all locations.

Problem

The lack of a centralized IT helpdesk meant that critical issues, such as a doctor being unable to access patient records, could take hours to resolve. Their on-premise servers were nearing end-of-life, posing a reliability and security risk. Furthermore, they lacked the internal expertise to manage a secure cloud migration and ensure their IT practices would stand up to a HIPAA audit.

Key Challenges

Fragmented Support

No single point of contact for IT issues, leading to delays and inconsistent service.

HIPAA Compliance Risk

Inadequate security controls, logging, and access management for sensitive patient data (ePHI).

Aging Infrastructure

High risk of hardware failure and an inability to support modern telemedicine applications.

24/7 Clinical Operations

The need for round-the-clock support for clinical staff who work outside of standard business hours.

Our Solution

Developers.dev was selected to act as the healthcare provider's complete, outsourced IT department, providing 24/7 support and leading their modernization initiative. We implemented a HIPAA-compliant service model tailored to the unique needs of a clinical environment.

📞 Centralized 24/7 Service Desk

We established a single, 24/7 service desk accessible via phone, email, and a secure portal, becoming the sole point of contact for all IT issues across all 15 clinics.

☁️ HIPAA-Compliant Cloud Migration

Our certified Azure experts designed and executed a phased migration of their EHR system and other critical applications to a secure, HIPAA-compliant Microsoft Azure environment.

🛡️ Managed Security Services

We deployed and managed a full suite of security tools, including endpoint protection, managed firewall, email security, and continuous SIEM monitoring to protect against cyber threats and ensure ePHI security.

🧑‍💻 On-site and Remote Support

We provided a hybrid support model with a dedicated remote team for immediate response and scheduled on-site visits by our field technicians for hardware and network issues.

Implementation and Execution

Deployed RMM and 24/7 Service Desk

Deployed our remote management and monitoring (RMM) tools to all endpoints and established the 24/7 service desk. Began handling all incoming support requests.

HIPAA Risk Assessment and Cloud Planning

Conducted a thorough HIPAA risk assessment and began the cloud migration planning. Built the secure Azure landing zone.

EHR System Migration to Azure

Executed the migration of the EHR system and core applications to Azure over a series of scheduled, low-impact maintenance windows.

Decommissioned Old On-Premise Servers

Decommissioned the old on-premise servers, reducing risk and operational costs.

Security Awareness Training for Staff

Conducted security awareness training for all clinical and administrative staff.

Ongoing Support and Cloud Management

Provide continuous 24/7 helpdesk support, cloud management, security monitoring, and quarterly business reviews to align IT with clinical goals.

Positive Outcome

✅ HIPAA Compliance Assured

The provider is now fully confident in their ability to pass a HIPAA audit, with all required technical safeguards in place.

⏱️ Average Resolution Time Reduced by 90%

Critical clinical IT issues are now typically resolved in under 15 minutes, compared to hours previously.

🚀 Enhanced Clinical Productivity

Staff spend less time on IT issues and more time on patient care, improving overall efficiency and morale.

🩺 Enabled Modern Telemedicine

The new cloud platform provided the scalable and secure foundation needed to launch a successful telemedicine service.

Positive Outcomes of Healthcare IT Modernization

Why Choose Us

🔒 Audited Security

Our SOC 2 certification provided a strong foundation for HIPAA compliance.

⚙️ Mature Processes

Our CMMI 5 methodology ensured the complex cloud migration was executed flawlessly.

🌟 100% In-House Experts

Our team included specialists with deep experience in healthcare IT.

🤖 AI-Augmented Delivery

AI-powered security tools provide proactive threat detection for ePHI.

🌐 Global Reach, Local Feel

A dedicated US-based account manager coordinated all activities.

♾️ Guaranteed Continuity

Our team-based approach ensured there was always an expert available who understood their environment.

💼 Full IP and Data Ownership

The client maintained full ownership of their data and Azure environment.

🆓 Risk-Free Trial

The initial HIPAA risk assessment was conducted as a fixed-scope project.

🏆 Proven Track Record

We provided references from other healthcare clients, building immediate trust.

Conclusion

Through a strategic partnership with Developers.dev, the healthcare provider successfully modernized its IT infrastructure and support model. This not only mitigated significant compliance risks but also empowered their clinical staff to deliver better patient care through reliable, secure, and instantly accessible technology.

Modernizing IT Support for a Multi-Site Healthcare Provider, Ensuring HIPAA Compliance and Enhancing Patient Care

Industry Healthcare