Client's Testimonial

"Developers.dev delivered a truly transformative platform. Our franchise owners are happier, our technicians are more efficient, and our customers have a seamless booking experience. The 35% boost in operational efficiency has had a direct, positive impact on our bottom line. Their team felt like a true partner throughout the entire process."

Mark Thompson, COO.

Client Overview

Our client is a leading national HVAC services provider in the United States with over 150 franchise locations. They were encumbered by a legacy desktop application for scheduling and a series of disconnected tools for billing and customer management. This disjointed system led to significant operational inefficiencies, booking errors, and a poor experience for both customers and franchisees. They needed a unified, cloud-based platform to streamline operations, empower their franchisees, and provide a modern, digital experience for their customers.

Problem

The client's fragmented, outdated software was hindering their growth. It couldn't scale to support new franchise locations, lacked mobile access for technicians, and provided zero centralized data for corporate decision-making.

Key Challenges

Complex Franchise Logic

Needed a multi-tenant architecture to give each franchisee control over their own operations while allowing corporate to have a global overview.

Legacy Data Migration

Had to safely migrate over a decade of customer and service history from an old, unstable database.

Real-Time Scheduling

Required a complex scheduling system that could handle technician availability, skill sets, and travel time across hundreds of territories.

User Adoption

The new platform had to be intuitive enough for non-technical franchise owners and field technicians to adopt quickly.

Our Solution

Developers.dev architected and built a comprehensive, cloud-native home services platform with three core components: a customer-facing web and mobile app, a mobile app for technicians, and a powerful web portal for franchise owners and corporate administrators.

Unified Platform

We created a single source of truth, centralizing all job, customer, and financial data on a secure AWS cloud infrastructure.

AI-Powered Dispatch

We implemented an intelligent dispatching algorithm that automatically assigns jobs based on technician skill, location, and availability, optimizing routes and reducing travel time.

Franchisee & Technician Portals

We built dedicated, intuitive interfaces that allow franchisees to manage their business and technicians to manage their schedules and jobs entirely from their mobile devices.

Analytics Dashboard

A comprehensive dashboard provides real-time insights into key business metrics, from revenue per franchise to customer satisfaction scores.

Implementation and Execution

Discovery Phase

Conducted an in-depth 4-week discovery phase with stakeholders from corporate and several franchise locations.

Agile Roadmap

Designed a detailed product roadmap using an Agile methodology, broken down into two-week sprints.

Multi-Tenant Architecture

Developed a multi-tenant architecture using a microservices approach on AWS for maximum scalability and resilience.

Native Mobile Apps

Built native iOS and Android applications for customers and technicians to ensure the best performance and user experience.

Phased Data Migration

Executed a phased data migration strategy with multiple validation checks to ensure zero data loss.

Multi-Stage Rollout

Conducted a multi-stage rollout, starting with a pilot program for 10 franchise locations before a full national launch.

Positive Outcome

35% Increase in Operational Efficiency

Automated scheduling and optimized routing led to a significant reduction in administrative overhead and an increase in jobs completed per day.

25% Reduction in Booking Errors

The centralized system eliminated double bookings and other errors common with their previous manual process.

Improved Customer Satisfaction

The modern booking experience and real-time technician tracking led to a 15-point increase in their Net Promoter Score (NPS).

Data-Driven Decision Making

The corporate office now has access to real-time data from all franchise locations, enabling them to make smarter strategic decisions about marketing, pricing, and expansion.

Why Choose Us

Enterprise Architecture Expertise

We understood the complexities of building a multi-tenant platform.

AI & ML Capabilities

Our AI-powered scheduling was a key differentiator.

CMMI Level 5 Process

Ensured the project was delivered on time and with the highest quality standards.

End-to-End Solution

We handled everything from discovery and design to development, deployment, and ongoing support.

Legacy System Modernization

We have deep experience in migrating clients from outdated systems to modern cloud platforms.

Agile & Transparent

The client had full visibility into the project's progress at all times.

In-House Team

The entire project was handled by our dedicated, full-time team of experts.

Security-First Approach

Our SOC 2 compliance ensured the platform was secure from day one.

Long-Term Partnership

We continue to provide ongoing support and add new features to the platform.

Conclusion

By partnering with Developers.dev, the client successfully transitioned from a collection of outdated tools to a modern, unified platform that serves as a core strategic asset for their business. The solution not only solved their immediate operational challenges but also provided a scalable foundation for future growth and innovation.

Enterprise Platform for a National HVAC Franchise Boosts Efficiency by 35%

Industry HVAC & Home Maintenance