Client's Testimonial

"Downtime on our SAP system meant our assembly lines would literally stop. It was our single biggest operational risk. The Developers.dev team not only stabilized our environment but also optimized it to a degree we didn't think was possible. They've transformed our SAP landscape from a liability into a competitive asset. The 35% cost saving is just the icing on the cake."

John Bishop, Director of IT

Client Overview

A $1.5 billion US-based automotive parts manufacturer with facilities across North America. Their entire supply chain, from raw material procurement to finished goods distribution, runs on a highly customized SAP ECC 6.0 system. The company was facing intense market pressure to improve efficiency and reduce operational costs.

Problem

The client's aging, on-premise SAP system was unstable, suffering from frequent unplanned outages that halted production. Their small, overworked in-house IT team spent 90% of their time firefighting, leaving no room for strategic initiatives like their planned S/4HANA readiness assessment. Their support costs were unpredictable and escalating.

Key Challenges

Crippling Downtime

Averaging over 10 hours of unplanned downtime per quarter, costing millions in lost production.

Performance Bottlenecks

Slow transaction times in their core MM and PP modules were delaying critical supply chain processes.

Lack of Specialized Skills

The in-house team lacked the deep expertise needed to diagnose the root causes of the system's instability.

No Path to Innovation

All IT resources were consumed by reactive maintenance, completely stalling their digital transformation roadmap.

Our Solution

Developers.dev proposed a comprehensive Managed AMS solution, moving the client from a reactive break-fix model to a proactive, AI-powered support framework.

📚 Systematic Onboarding

We conducted a 4-week deep-dive analysis of their entire SAP landscape, including custom code, to build a complete knowledge base.

🔍 24/7 Proactive Monitoring

We implemented our AI-powered monitoring tools to track over 500 health metrics in real-time, predicting potential issues before they could cause an outage.

🤝 Dedicated Support POD

We assigned a dedicated POD (Project on Demand) consisting of a Lead Basis Administrator, two functional consultants (MM/PP), and an ABAP developer to act as a single, cohesive support unit.

⚡ Performance Optimization Initiative

Our team performed a complete performance audit, identifying and remediating database-level bottlenecks and inefficient custom code.

Implementation and Execution

Detailed Project Plan

A detailed project plan with clear milestones was established and tracked in Jira.

Secure VPN Tunnel

A secure VPN tunnel was established to the client's data center.

Monitoring Agents Deployed

Our monitoring agents were deployed across their SAP landscape.

Phased Knowledge Transfer

A phased knowledge transfer was conducted with the in-house team.

SLA-Driven Ticketing

We established a clear SLA-driven ticketing process in ServiceNow.

Transparent Reporting

Weekly governance calls and monthly performance dashboards ensured full transparency.

Positive Outcome

⏱️ Zero Unplanned Downtime

The client has experienced zero production-impacting, unplanned downtime in the 18 months since our engagement began.

💰 35% Reduction in TCO

The predictable monthly fee and elimination of emergency consulting costs resulted in a 35% reduction in their SAP Total Cost of Ownership.

🚀 40% Faster Transactions

Key supply chain transactions were accelerated by an average of 40%, improving overall business efficiency.

💡 Innovation Unlocked

The client's in-house team was freed up to successfully complete their S/4HANA readiness assessment and begin planning their migration project.

Why Choose Us

🏡 In-House Ecosystem

Our stable, on-roll team ensured consistent, high-quality service.

🤖 AI-Augmented Delivery

Predictive monitoring was key to eliminating downtime.

✅ Verifiable Process Maturity

Our CMMI 5 methods brought discipline to their chaotic support process.

🔒 Guaranteed IP Protection

All code optimizations and documentation became their property.

🌍 Deep USA & EMEA Focus

We understood their business hours and communication style.

📊 Radical Transparency

They had full visibility into our work via shared dashboards.

🔬 Full-Spectrum Expertise

Our POD combined Basis, functional, and development skills.

✨ Zero-Risk Talent

We delivered value from day one, as promised.

📈 A Focus on Your ROI

We delivered tangible, measurable financial and operational benefits.

Conclusion

By partnering with Developers.dev, the client transformed their SAP support from a reactive cost center into a proactive, value-driving function. They achieved system stability, significantly reduced costs, and regained the capacity to focus on strategic, forward-looking initiatives.

Manufacturing Giant Cuts SAP Operating Costs by 35% and Eliminates Production-Stopping Downtime

Industry Automotive Manufacturing