Client's Testimonial

"The flexibility and expertise of the Developers.dev team are phenomenal. Their Staff Augmentation POD gave us the specialized Fiori and S/4HANA skills we needed to complete our mobile POS project on time. And their ability to scale up the support team by 50% during our peak season was flawless. They are a truly elastic and reliable partner."

Samantha Jones, Global Head of Enterprise Applications

Client Overview

A $5 billion global retailer with a major presence in the USA and Europe. Their business relies on a complex SAP S/4HANA landscape for everything from inventory management and sales processing to financials. They operate in a highly competitive market where system performance during peak shopping seasons (like Black Friday) is directly tied to revenue.

Problem

The client's internal SAP team was based entirely in the US, leaving their European operations without real-time support during their business hours. Furthermore, they lacked the specialized Fiori development skills needed for a critical mobile Point-of-Sale project. They struggled to handle the massive increase in support tickets and monitoring requirements during the holiday season.

Key Challenges

Lack of 24/7 Support

Critical issues in their European warehouses or stores had to wait for the US team to come online.

Internal Skills Gap

They did not have the in-house expertise to develop the required custom Fiori applications.

Inability to Scale

They couldn't hire and train temporary staff fast enough to handle the 300% increase in system load during peak season.

High Recruitment Costs

The cost and time required to find and hire a full-time Fiori developer were prohibitive.

Our Solution

Developers.dev proposed a hybrid solution: a Staff Augmentation POD for the Fiori project, combined with a flexible, scalable Managed Services contract for 24/7 support.

🤝 SAP ABAP / Fiori Pod

We provided a dedicated team of two senior Fiori/ABAP developers and one UI/UX expert who integrated directly into the client's project team using their Agile methodology.

🌍 "Follow-the-Sun" Support Model

We established a 24/7 support team with shifts covering US, European, and Asian time zones, ensuring real-time support for all their global operations.

📈 Elastic Scaling Clause

The managed services contract included a pre-defined "burst capacity" clause, allowing the client to instantly scale up the support team with additional resources during their designated 3-month peak season.

🔗 Integrated Service Desk

We integrated our ticketing system with theirs, creating a single, unified queue and providing seamless ticket handling regardless of which team was on shift.

Implementation and Execution

Fiori POD Onboarding

The Fiori POD was onboarded and began contributing to the project sprint within 5 business days.

24/7 Shift Rotation Setup

A 24/7 shift rotation and escalation matrix was designed and approved.

Support Team Training

The support team was trained on the client's specific configurations and critical processes.

Peak Season Protocol

A "war room" protocol was established for peak season, with daily check-in calls.

Developer Collaboration

The Fiori developers collaborated with the client's team via a shared Slack channel and Jira board.

Mobile POS Deployment

The mobile POS Fiori application was successfully developed, tested, and deployed on schedule.

Positive Outcome

🌍 100% Global Coverage

European support issues were addressed in real-time, with average response times dropping from 8 hours to under 15 minutes.

✅ On-Time Project Delivery

The critical mobile POS project was launched before the peak season, contributing to a 15% increase in in-store transaction speed.

🚀 Flawless Peak Season Performance

The scaled-up team successfully managed the increased load, with zero system-related outages during the Black Friday to New Year period.

💰 60% Cost Savings vs. Hiring

The client saved an estimated 60% by using our Staff Augmentation POD compared to the fully-loaded cost of hiring equivalent full-time employees.

Why Choose Us

🏡 In-House Ecosystem

We had the specialized Fiori talent on our bench, ready to deploy.

🤖 AI-Augmented Delivery

Our monitoring tools helped manage the scaled-up environment efficiently.

✅ Verifiable Process Maturity

Our disciplined shift handovers ensured seamless 24/7 coverage.

🔒 Guaranteed IP Protection

The client retained full ownership of the custom Fiori application code.

🌍 Deep USA & EMEA Focus

Our "follow-the-sun" model was designed for their global footprint.

🔍 Radical Transparency

The client had real-time visibility into both project progress and support tickets.

🧠 Full-Spectrum Expertise

We provided both development and operational support seamlessly.

💯 Zero-Risk Talent

The Fiori POD delivered immediate value, validating our vetting process.

🎯 A Focus on Your ROI

Our solution directly enabled revenue growth and mitigated operational risk.

Conclusion

Developers.dev provided a flexible, multi-faceted solution that solved the client's immediate project needs and long-term operational challenges. Our ability to provide both specialized talent on-demand and scalable 24/7 support made us the ideal partner for their dynamic, global retail business.

Global Retailer Achieves 24/7 "Follow-the-Sun" SAP Support and Seamlessly Scales for Peak Season

Industry Retail & E-commerce