AI-Enabled App Maintenance & Support Services
Stop firefighting. Start innovating. We keep your application stable, secure, and up-to-date, so your core team can focus on growth and building the future.
Trusted by Global Leaders and Fast-Growing Startups
The Strategic Advantage of Proactive App Maintenance
Go beyond reactive fixes. Our AI-enhanced approach to app maintenance turns a cost center into a strategic asset, ensuring your technology investment delivers continuous value and a flawless user experience.
AI-Powered Proactivity
We use AI-driven monitoring and predictive analytics to identify and resolve potential issues before they impact your users, ensuring maximum uptime and performance.
Certified Security & Quality
With CMMI Level 5, ISO 27001, and SOC2 certifications, we provide enterprise-grade security and process maturity, giving you complete peace of mind.
Free Your Core Team
Offload the daily burden of maintenance and support. This allows your in-house developers to focus on high-value innovation and new feature development.
24/7 Global Coverage
Our follow-the-sun model provides round-the-clock monitoring and support, ensuring critical issues are addressed immediately, no matter your time zone.
Predictable, Transparent Costs
Move from unpredictable, reactive spending to a fixed, manageable operational expense. Our clear models eliminate financial surprises.
Future-Proof Your App
We don't just maintain; we modernize. Our strategic guidance on technology upgrades and architecture keeps your application competitive and scalable.
Full-Stack Expertise
Our teams possess deep expertise across the entire technology stack, from front-end frameworks to backend infrastructure, ensuring holistic problem-solving.
Full IP & Code Ownership
You retain 100% ownership of your intellectual property and codebase. We operate as a seamless extension of your team, with full transparency.
Data-Driven Improvements
We provide regular, insightful reports on application performance, user-reported issues, and resolution times, helping you make informed product decisions.
Comprehensive App Maintenance & Support Services
We offer a full spectrum of services designed to cover every aspect of your application's lifecycle, ensuring it remains robust, secure, and aligned with your business goals.
Proactive & Predictive Monitoring
Utilizing AI-powered tools, we monitor your application's health 24/7 to detect anomalies in performance, resource usage, and transaction success rates before they escalate into critical incidents.
- Reduces downtime by identifying issues early.
- Optimizes resource allocation and lowers infrastructure costs.
- Provides a stable foundation for user experience.
Security & Compliance Audits
We conduct regular, automated, and manual security scans to identify vulnerabilities, ensure data privacy, and maintain compliance with standards like GDPR, HIPAA, and SOC2.
- Protects against data breaches and cyber threats.
- Ensures adherence to industry and regional regulations.
- Builds trust with your users and stakeholders.
Performance & Load Testing
We simulate user traffic and stress test your application to identify performance bottlenecks, ensuring it can handle peak loads and scale efficiently as your user base grows.
- Guarantees a fast and responsive user experience.
- Prevents crashes during high-traffic events.
- Informs strategic decisions on infrastructure scaling.
Log Analysis & Management
Our systems centralize and analyze application logs, using machine learning to detect error patterns and provide actionable insights for rapid troubleshooting and root cause analysis.
- Drastically reduces time-to-resolution for bugs.
- Uncovers hidden issues that may not be user-reported.
- Creates a comprehensive audit trail for security and compliance.
Emergency Bug Fixes
Our rapid-response team is available 24/7 to address critical, production-level bugs based on predefined SLAs, minimizing business disruption and protecting your revenue.
- Minimizes impact of critical issues on users.
- Restores application stability quickly and efficiently.
- Provides peace of mind with guaranteed response times.
Database Maintenance & Optimization
We manage and optimize your database for performance, including query tuning, indexing, and regular backups, ensuring data integrity and fast data retrieval.
- Improves overall application speed and responsiveness.
- Prevents data loss and ensures business continuity.
- Scales your data layer to support application growth.
Code Refactoring & Technical Debt Reduction
We systematically improve your codebase's internal structure without changing its external behavior, making it easier to understand, maintain, and extend in the future.
- Lowers the long-term cost of ownership.
- Increases the velocity of new feature development.
- Reduces the likelihood of future bugs.
Server & Cloud Infrastructure Management
We manage your cloud or on-premise infrastructure, handling server patching, configuration management, and cost optimization to ensure a reliable and efficient backend.
- Ensures high availability and reliability of your services.
- Optimizes cloud spend to reduce operational costs.
- Maintains a secure and up-to-date server environment.
OS & Platform Upgrades
We manage the complex process of updating your application to comply with the latest iOS, Android, and web browser versions, ensuring continued functionality and security.
- Ensures your app remains available on all major app stores.
- Leverages new platform features to enhance user experience.
- Protects your app from vulnerabilities in outdated OS versions.
Third-Party API & SDK Integration Updates
We proactively manage updates and deprecations for all third-party services your app relies on, from payment gateways to analytics tools, preventing service disruptions.
- Avoids broken functionality due to outdated APIs.
- Ensures seamless operation with external services.
- Maintains the security and compliance of integrated tools.
Technology Stack Modernization
We provide strategic guidance and execution for migrating legacy systems to modern, scalable architectures (e.g., monolith to microservices) to improve performance and agility.
- Enhances application scalability and resilience.
- Makes it easier to attract and retain top development talent.
- Unlocks new capabilities and speeds up innovation cycles.
Minor Feature Enhancements
Based on user feedback and your product roadmap, we can implement small-scale feature enhancements and UI/UX improvements to continuously add value to your application.
- Improves user satisfaction and retention.
- Allows for agile responses to market needs.
- Demonstrates continuous product improvement to your user base.
L2 & L3 Technical Support
Our expert engineers act as your Level 2 and Level 3 support tiers, handling complex technical issues escalated from your front-line customer service team.
- Resolves complex technical problems efficiently.
- Frees your core developers from advanced support tasks.
- Improves overall customer satisfaction with expert help.
Root Cause Analysis (RCA) Reporting
For every significant incident, we provide a detailed RCA report that outlines the what, why, and how of the issue, along with concrete steps to prevent recurrence.
- Prevents recurring incidents and improves stability.
- Provides transparency and accountability.
- Drives a culture of continuous improvement.
Knowledge Base & Documentation Management
We create and maintain comprehensive technical documentation and a support knowledge base, ensuring information is always up-to-date for efficient troubleshooting.
- Speeds up onboarding for new team members.
- Empowers L1 support with accurate information.
- Ensures consistency in issue resolution.
Our Seamless Maintenance & Support Process
We've refined our process to ensure a smooth transition and immediate value, integrating with your team and tools to become a true extension of your organization.
1. Discovery & Onboarding
We start with a deep dive into your application architecture, codebase, and existing support challenges. We set up secure access and integrate with your communication and project management tools (Jira, Slack, etc.).
2. Stabilize & Monitor
Our initial focus is on stability. We deploy our AI-powered monitoring tools, establish baseline performance metrics, and address any immediate, high-priority issues to create a stable operating environment.
3. Maintain & Optimize
With a stable base, we move to proactive maintenance. This includes regular bug fixes, performance tuning, and security patching. We work from a prioritized backlog that aligns with your business goals.
4. Report & Evolve
You receive regular, transparent reports on application health, support metrics, and work completed. We provide strategic recommendations for upgrades and modernization to ensure your app evolves with your business.
Real-World Results
Client Overview
A rapidly growing FinTech SaaS company was struggling with platform stability. Their core development team was spending over half their time on support escalations and hotfixes, stalling their product roadmap and leading to customer complaints about reliability.
Key Challenges
- Frequent, unpredictable outages during peak usage.
- A growing backlog of non-critical but impactful bugs.
- Lack of a structured 24/7 monitoring and response process.
- Developer burnout and declining morale.
Our Solution
We implemented a dedicated AI-enabled support pod that integrated directly with their existing tools. Our solution focused on four key areas:
- Deployed 24/7 AI-powered monitoring to predict and prevent failures.
- Established strict SLAs for different priority levels of bug fixes.
- Systematically addressed technical debt in the most problematic modules.
- Provided detailed weekly reports and monthly strategic reviews.
Client Overview
A popular online fashion retailer's mobile app was suffering from slow performance and a declining App Store rating. The app was slow to load, especially during sales events, and frequently broke with new iOS and Android updates, leading to cart abandonment and negative reviews.
Key Challenges
- High page load times and a sluggish checkout process.
- Inability to keep up with mandatory OS and SDK updates.
- Poor handling of traffic spikes during marketing campaigns.
- Negative user feedback directly impacting brand perception.
Our Solution
Our team took over the complete maintenance and performance optimization of their mobile application.
- Conducted a full performance audit and optimized database queries and image loading.
- Implemented a robust CI/CD pipeline for testing and deploying OS compatibility updates.
- Optimized their cloud infrastructure for better load balancing and auto-scaling.
- Monitored user reviews and analytics to prioritize fixes for the most common crash points.
Client Overview
A major logistics firm relied on a business-critical but aging monolithic application. The system was expensive to maintain, difficult to update, and lacked the modern APIs needed to integrate with new partners. They needed a partner to keep the legacy system running while simultaneously helping them modernize.
Key Challenges
- High risk of failure in a system with no downtime tolerance.
- Lack of in-house expertise on the outdated technology stack.
- Inability to connect with modern, API-driven partner systems.
- The need for a phased migration strategy to minimize business disruption.
Our Solution
We provided a two-pronged service: stabilizing the legacy system and enabling modernization.
- Assigned a specialized team to provide dedicated support for the legacy application.
- Documented the entire system and created a comprehensive knowledge base.
- Built a modern API layer around the legacy system as an interim step (Strangler Fig pattern).
- Worked alongside their core team to systematically migrate business logic to a new microservices architecture.
Technologies We Support
Our teams are proficient across a wide range of technologies, ensuring we can support your application no matter the stack.
What Our Clients Say
"Developers.dev transformed our support from a chaotic, reactive process into a streamlined, proactive operation. The AI monitoring catches things we never would have seen. Our in-house team is finally free to build, not just fix."
CTO, FinTech Startup
"We were constantly behind on iOS and Android updates, which led to bad reviews. Their team took over and now we're always prepared. The stability and performance improvements have been a game-changer for our user retention."
Product Manager, E-commerce
"Handing over maintenance of a mission-critical legacy system is nerve-wracking. Their process, from documentation to execution, was flawless. The CMMI 5 and ISO certifications were key factors in our decision, and they've lived up to those standards."
VP of Engineering, Enterprise Logistics
"The cost savings compared to hiring an equivalent in-house 24/7 team are significant. But the real value is the expertise. They solve complex problems faster than we ever could, and their root cause analysis reports are incredibly thorough."
Founder, HealthTech Platform
"Their database optimization service alone was worth it. Our app's responsiveness improved dramatically, and they identified several security vulnerabilities in our infrastructure we weren't aware of. A true partner."
Lead DevOps Engineer, SaaS Company
"Onboarding was surprisingly fast. They grasped our complex business logic quickly and started contributing within the first two weeks. The communication is excellent; it feels like they're just in the next room."
Director of Operations, EdTech
Flexible Engagement Models to Fit Your Needs
We understand that every business has unique support requirements. Choose the model that provides the right level of coverage and budget predictability for you.
Dedicated Support Team
A dedicated pod of engineers who work exclusively on your application, becoming deep experts in your codebase and business logic.
- Ideal for complex, mission-critical apps.
- Fixed monthly cost for predictable budgeting.
- Deep institutional knowledge and partnership.
On-Demand Bucket of Hours
A flexible, pre-paid block of hours that can be used for any maintenance task, from bug fixes to minor enhancements.
- Perfect for apps with fluctuating support needs.
- Use hours as you need them with no waste.
- Transparent tracking and reporting on hours used.
24/7 Critical Support
A specialized plan focused on round-the-clock monitoring and emergency response for critical, production-stopping incidents.
- Ensures maximum uptime and business continuity.
- Guaranteed rapid-response SLAs.
- Essential for applications with a global user base.
Frequently Asked Questions
Our standard onboarding process takes 1-2 weeks. This involves knowledge transfer, setting up secure access to your codebase and infrastructure, and integrating our monitoring tools. For critical situations, we can expedite this process to begin providing support within a few days.
Security is our top priority. We are ISO 27001 and SOC2 certified, following strict security protocols. All our team members are full-time employees under comprehensive NDAs. We provide secure, VPN-based access to your systems, and all IP and code developed remains 100% your property, guaranteed by our Master Service Agreement (MSA).
We believe in transparent communication. You'll have a dedicated point of contact and direct access to the support team via shared Slack or Teams channels. We use project management tools like Jira for ticket tracking and provide regular reports (daily, weekly, or monthly based on your preference) detailing application health, tickets resolved, and hours utilized.
Absolutely. Our teams consist of senior engineers with experience across a vast range of industries and technologies. A key part of our onboarding is a thorough code audit and documentation review to rapidly become experts in your specific application architecture and business logic.
We provide an entire ecosystem of support, not just a single developer. This includes 24/7 coverage, a team with diverse technical skills (backend, frontend, DevOps, QA), AI-powered monitoring tools, and established CMMI Level 5 processes for quality and security. This provides a more comprehensive, reliable, and often more cost-effective solution than a single hire.
Ready to Free Your Team and Future-Proof Your Application?
Let's talk about your specific challenges. Schedule a free, no-obligation consultation with one of our application support specialists. We'll assess your needs and provide a clear, actionable plan to ensure your app's long-term health and success.
- Get a detailed analysis of your current support needs.
- Receive a tailored proposal with transparent pricing.
- Understand how AI can proactively protect your app.