Fintech &
Banking
Fintech Platform Redesign Increases Transaction Volume by 35%
Client Overview: A leading digital wallet provider in the EMEA region was struggling with a complex onboarding process that led to a 50% drop-off rate among new users. They needed a design that balanced extreme security with consumer-grade simplicity.
The Problem: The existing interface was cluttered with technical jargon and a multi-step verification process that confused users, leading to high abandonment and low trust scores.
Challenges:
- Simplifying a 12-step KYC process
- Building trust through visual cues
- Ensuring 100% accessibility for non-tech users
- Maintaining brand consistency across iOS/Android
Solution: We implemented a 'progressive disclosure' strategy, breaking the onboarding into micro-tasks. We built a custom design system with high-contrast elements and clear success feedback loops, integrated with real-time AI-assisted form validation.
Business Outcomes:
- Onboarding completion rate jumped from 42% to 78%
- User trust rating increased by 60% in surveys
- Monthly transaction volume grew by 35% within 90 days
Jason Owens
Chief Product Officer, SecurePay Digital
"Developers.dev didn't just give us a new look; they re-engineered how our customers interact with their money. The new onboarding flow is seamless, and our retention rates have never been higher."













