Creating a Single Source of Truth: A Custom Cloud-Based PMS for a 75-Property Hotel Group
Industry Hospitality (Luxury & Business Hotels)
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$10B+ Client Revenues
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12+ Successful Years
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1000+ IT Ninjas
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5000+ Projects
Client's Testimonial
The custom PMS built by Developers.dev has become the backbone of our entire operation. For the first time, we have a real-time, 360-degree view of our business. Our staff is happier with the intuitive interface, and our ability to make data-driven decisions has fundamentally changed the way we manage our portfolio.
VP of Technology, Global Hospitality Inc.
Client Introduction
A leading US-based hotel management company ("Global Hospitality Inc.") operating 75 properties across three distinct brands. Their portfolio includes luxury resorts, business-centric hotels, and extended-stay suites. They were struggling with a decentralized and outdated technology infrastructure, with each property using one of five different legacy PMS solutions. This fragmentation led to operational inefficiencies, a lack of portfolio-wide data visibility, and an inconsistent guest experience.
Problem
The client lacked a unified view of their operations, guest data, and revenue. Reporting was a manual, error-prone process that took weeks to consolidate. They couldn't implement a centralized loyalty program or offer a consistent booking experience across their brands.
Key Challenges
Data Migration
Migrating decades of guest and reservation data from five disparate legacy systems without loss or corruption.
Zero Downtime
Executing the rollout across 75 active properties without disrupting daily operations or guest services.
User Adoption
Ensuring that thousands of staff members with varying technical skills could quickly learn and adopt the new system.
Complex Integrations
Integrating the new PMS with hundreds of third-party systems, including GDS, OTAs, payment gateways, and on-premise hardware.
Our Solution
Developers.dev assembled a dedicated POD of enterprise architects, cloud engineers, and UI/UX experts to design and build a custom, multi-tenant, cloud-native PMS on AWS.
☁️ Centralized Cloud Architecture
We built a scalable, microservices-based platform that provided a single database for all properties while allowing for brand-specific customizations.
🎨 Intuitive User Interface
Our UI/UX team conducted extensive workshops with front-desk, housekeeping, and management staff to design a clean, intuitive, and role-based interface that simplified complex tasks.
🗺️ Phased Rollout Strategy
We developed a meticulous, property-by-property migration plan that included on-site support and comprehensive training programs to ensure a smooth transition.
🔗 Robust API Layer
We created a powerful API gateway to manage all integrations, making it easy to connect with existing systems and add new technologies in the future.
Implementation and Execution
Discovery & Architecture
2 months of intensive workshops to map all existing workflows and design the future-state architecture.
Agile Development
12 months of development in two-week sprints, with regular demos and feedback sessions with the client's team.
Pilot Program
A 3-month pilot at five properties to refine the system based on real-world usage.
Data Migration
A custom ETL (Extract, Transform, Load) process was built to clean and migrate over 20 million guest records.
Staggered Go-Live
A 6-month rollout schedule, bringing 3-4 properties online each week.
24/7 Support
Provided round-the-clock hyper-care support during the entire migration and for 90 days post-launch.
Positive Outcome
📊 360-Degree Data Visibility
The executive team gained access to real-time, portfolio-wide dashboards for occupancy, RevPAR, and guest satisfaction.
⏱️ 25% Reduction in Check-in Time
The streamlined interface and automated processes significantly improved front-desk efficiency.
❤️ Unified Loyalty Program
The client successfully launched a new, centralized loyalty program, increasing direct bookings by 15% within the first year.
💰 Lowered TCO
Decommissioning the five legacy systems and their associated maintenance contracts resulted in a 30% reduction in annual IT operational costs.
Why Choose Us
🔄 Proven Legacy Modernization
We have proven experience with complex, global Salesforce implementations.
🔒 Enterprise-Grade Security (SOC 2)
Our mature processes ensure predictable, high-quality delivery.
🏨 Hospitality-Focused Experts
We provided a stable, dedicated pod of certified experts.
♾️ Guaranteed Project Continuity
We focused on solving the core business problem, not just the technical task.
©️ Full IP & Source Code Ownership
We handled everything from strategy and architecture to deployment and training.
🌳 A True Ecosystem, Not a Body Shop
Our ISO 27001 certified processes ensured client data was secure throughout the project.
🔎 Radical Transparency
The client had full visibility into progress through our project management tools and regular check-ins.
🤖 AI-Augmented Delivery
We included change management and training to ensure the solution was successful.
🆓 Risk-Free 2-Week Trial
The architecture was designed to support the client's future growth.
Conclusion
By partnering with Developers.dev, Global Hospitality Inc. transformed its fragmented technology landscape into a powerful, unified platform. This strategic asset not only solved their immediate operational challenges but also provided the agile foundation needed to compete and win in the modern hospitality market.