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Hire 24x7 IT Support Team

Hire 24x7 IT support team from .DEV to get highly efficient assistance with your technical and business tasks like website maintenance, customer service support, help desk support, BPO/KPO needs, etc. You can hire us on full-time or part-time basis.

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Client Testimonial

Our Software Development Success Story

We needed a secure, user-friendly mobile app to facilitate peer-to-peer payments. Developers.dev created an intuitive app with multi-layered security, biometric authentication, and instant transfer capabilities.

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Trusted by leading corporations, enterprises, and startups
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    All Support Services

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    Hardware/Software Support

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    BPO/KPO Services

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    Tech Support In/Out bound

Outsource 24×7 Technical Support Agents for your Website Needs

24*7 Technical Support has proven to increase prospects, sales, and total customer satisfaction - but often, the greatest challenge companies face is how to employ staff to make certain you're always online when your clients need you. Hiring dedicated technical support agent will ensure 99.99% uptime and stability of IT Support services.

We provide agents for live chat, ticket & email support, customer support, call and voice support, telemarketing, virtual assistants, much more. Get real people working for your company and increase your revenue and enhance customer satisfaction.

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How .DEV Works?

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    Share Your Requirement

    Discuss your requirements with our Technical Support expert, and they will present more smarter ways to develop your requirement.

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    Hire Technical Support

    Share your needs, brainstorm, and review the proposals. Once you are convinced, hire a dedicated Technical Support executive/team for your project.

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    Get It Done

    The dedicated team will make sure the designing, coding, QA and project management is completed in the precise way. Moreover, you can use your favorite tools to chat, share files, and collaborate with us.

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    QA & Delivery

    We also do performance benchmarking using Testing Automation and deliver the applications on your desired platform.

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CASE STUDY

24x7 IT Support Ideation & Consulting

Need to improve its Ads Manager, but their TA team struggled to recruit full-stack engineering talent. We identified the best 200+ engineers for the project and onboarded them within 2 weeks to meet tight production timelines.

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What is 24/7 Support?

Customers can find help and answers to their questions 24 hours a day, 7 days a week, and in real time. Chatbots, knowledge bases, live chats, embedded messaging, and chatbots are all ways companies offer 24/7 customer support.

24/7 Support Offers Many Benefits

The move to 24/7 customer service is not linear. Your coverage could be 8, 12, 16, or even 24 hours one day. Next time it may change depending on the number of inquiries. The cost of your support function will increase by 60-100% if you do "more of what we've always done".

Why bother?

Three good reasons exist:

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    To provide Support in Local Time Zones

    You can also offer support for local time zones. You're in luck if your growth market already has a team on the ground. The majority of businesses must, however, seed new markets without having a customer base. They do this by offering excellent support and building up a good reputation. It matters. A report by the European Commission found that 42% said they would never buy products or services where sales and support are in another language.

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    Support as Part of a Premium Item

    Support is often included in a high-priced service, especially for B2B. Support becomes profitable, and customers are willing to pay for it.

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    Meeting Customer Expectations in the Digital World

    The sheer expectation of the customer is what poses the most significant challenge. Customers expect instant service in today's digital world. This expectation isn't tied to the price of the service or product. We expect the same level of support from a cloud service that costs $10 per month as we would for $100 per month in home utilities or $1000 for a B2B high-end service.

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Consider More Than Just 24/7 Support

Live support is a necessity for some companies. For example, financial services and healthcare providers. Research shows that consumers prefer to communicate asynchronously with brands as they do with their friends and families.

Conversations can be held in real-time if needed. Still, most customers prefer to focus on something else and resume the conversation later. Businesses are turning to message channels to provide customers with quick, personal, and asynchronous communications.

Why You Should Hire IT Support Services

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    Knowledge is power: Access the Latest and Greatest

    A managed IT service provider can help you save time and money by providing the latest software updates. By providing you with the newest IT tools and time-saving tips, you will not have to pay unnecessary costs for things you believe your computers or systems need to perform optimally. Managed IT support services help you manage your company's hardware, software, tools, and other technologies and give you the essential information you may not have known on your own.

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    Enjoying Peace of Mind

    You probably know that IT problems and system crashes do not only occur during business hours. Many IT problems occur outside of business hours. This makes it difficult to solve the problem. This is why 24/7 Remote Monitoring is essential to your business. A managed IT service provider can identify and fix the problem if one of your servers fails in the middle night. You will no longer have to worry about your IT systems being in good order while you are away.

    It's no fun to arrive at work on Monday morning and find that your server has crashed over the weekend. Why not use the 24/7 remote monitoring option while you are away from your office? You can easily relate to peace of mind by using the example of protecting your house with an alarm or security system. Imagine how much more secure you would feel if you had a system to monitor your home when you weren't around.

    You must love the peace of mind you feel, knowing that you would be notified immediately if anyone were to break in while you are away. It's the same with IT support for your business. Your home security system will monitor your home while you're not there. Outsourced IT providers can often find and fix the problem before you even know it.

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    Productivity Increases for Employees

    Do you know the number of times your employees must troubleshoot IT problems themselves each week? You might be surprised. When you or your staff are forced to troubleshoot their IT issues during a busy workday, hiring an IT support service is time.

    A managed IT service team will take care of these issues instead of taking valuable time away from your day-to-day tasks. It's their job. You and your staff can focus on other important and urgent tasks by hiring an IT support service.

    Increasing productivity in your office is another excellent way for an IT team to fix the problems you are experiencing. It is best to trust an IT professional rather than your employees to resolve issues quickly and without causing them to worsen.

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    Customizing Services for Your Specific Needs

    Each business is unique in size, type, location, and work. If you want to get the most from your managed IT service team, your business must receive -specific IT services. Managed IT service providers can provide you with customized plans that focus on different aspects of your IT support, depending on the business.

    You can choose different service plans to pay only for your required services. If necessary, you can also add more later. You can tailor an IT plan that fits your needs by customizing it. You may be more interested in firewall protection than software and application updates. You can choose the service plan that best suits your needs and preferences.

    It's similar to choosing your perfect cable package when customizing your IT services. Do you prefer children's channels over HBO movie channels? Consider adding smaller sports packages once football season returns. You may be unsure about what IT is essential to your business. You're not the only one. Many businesses don't know what IT services to invest in.

    You can learn about the different types of IT services from your IT support professional, and you can decide which ones are best for your business. You'll be happier and more satisfied if you better understand IT and the services your business requires.

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    New Technology means New Business Opportunities

    In this article, we've discussed the new and improved applications you can use on your computer and software. Keeping up with all the new and advanced programs and applications is challenging.

    A professional IT support service is passionate, dedicated, and eager to learn the latest and most tech-savvy industry trends. They can tell you which apps and programs will be most beneficial to you based on your specific job.

    Depending on which IT support company you choose, you can benefit from various knowledgeable resources in their organization. You can create better content and save time by using outdated software. You'd be surprised how much new technology can increase your business's profits.

Ready to build a team of exceptional talent in the most feasible way possible

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Types Of IT Support Services Offered by Our Dedicated Technical Support Staff

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    Analytics
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    APIs
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    Artificial Intelligence
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    Business Automation
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    Communication
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    Computing
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    Content Delivery
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    Content Management
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    Data Storage
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    Data Synchronization
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    Databases & Data
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    Development Environments
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    Event Processing
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    Games
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    Information Security
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    Infrastructure
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    Internet of Things
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    Mobile
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    Mobile Platforms
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    Monitoring
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    Networks
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    Office Productivity
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    Platforms
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    Process Automation
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    Robotics
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    Search
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    Software
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    Transaction Processing
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    Workflow
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    Workspaces
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Key Advantages of .DEV Technical Support Solutions

  • 1 Improved Response Time
  • 2 Minimized Cost
  • 3 Focus on Business
  • 4 Increased Productivity
  • 5 Access to Expertise
  • 6 Access to Latest Technology
  • 7 Proactive System Maintenance
  • 8 Better Security
  • 9 Disaster Recovery

Ready to build a team of exceptional talent in the most feasible way possible

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Our Full-Stack Capabilities

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  • Technology We Use

    At .Dev, our team of 1,000+ developers has the expertise to work across your entire technology stack. We have specialists in almost all programming languages and can help with projects of all sizes. As your partner, we can help you with:

Client Testimonial

Moving from Project to Product

We needed a secure, user-friendly mobile app to facilitate peer-to-peer payments. Developers.dev created an intuitive app with multi-layered security, biometric authentication, and instant transfer capabilities.

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Ghio Director

Ready to build a team of exceptional talent in the most feasible way possible

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Proudly Recognized by

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Frequently Asked Questions (FAQ)

Since businesses rely largely on technology to operate their operations on a daily basis, they require IT help. The availability, security, backup, and optimization of your hardware, software, and cloud systems are critical requirements for the seamless operation of your company. Developers.dev works with companies to make sure they have dependable and highly qualified technical personnel in the event that your workforce needs technical help or a technological system fails.

Still can't find needed? Contact us today.

A managed service provider like Developers.dev may assist businesses with business IT assistance, which involves managing their digital assets and handling technical problems. In addition, we provide specialized services including digital transformation and cyber security consulting.

Still can't find needed? Contact us today.

A small firm indeed requires IT support to help with operational effectiveness and cyber security. Please contact us for precise pricing on small company IT help.

Still can't find needed? Contact us today.

Selecting the ideal IT support provider for your business can be challenging, therefore we advise concentrating on reputable firms that will assess your present platforms collaboratively and provide recommendations for improvement. For all new and potential clients, Developers.dev offers an IT health check that identifies areas for optimization for our managed and co-managed IT services. This ensures that we can offer your company the best-managed solutions and peace of mind.

Still can't find needed? Contact us today.

Different IT support providers take different approaches. Verifying that an IT support provider can assist with the IT resources and settings you use at work is crucial. Verify the potential IT support partner's familiarity with Microsoft products and experience establishing Microsoft environments, for instance, if you have Microsoft licensing.

Still can't find needed? Contact us today.

Many organizations that have specialized internal resources and IT know-how are worked with by Developers.dev. We offer co-managed support, which includes escalation channels, after-hours assistance, platform and security monitoring, hardware/software/licensing resale, and project management for new implementations, to assist your internal team with specialized business IT support.

Still can't find needed? Contact us today.

Clients Testimonials

Developers.dev appearances In the media. Watch your top web development partner's story on YouTube.

Why clients preffer workign with Developers.dev - offshore IT Outsourcing services:

1. Cost Savings: Clients can considerably reduce IT personnel costs by opting for offshore IT services. By assigning their projects to skilled professionals at overseas locations, they will be able to manage complex tasks within a predetermined budget and timeline, allowing them to leverage the expertise of specialists without incurring additional payroll expenses or paying exorbitant fees.
2. Quicker Delivery Times: Offshore teams are often available round-the-clock, enabling them to deliver solutions faster than those achieved through domestic resources alone. This allows clients to quickly respond in an everonwarding rapidly changing industry landscape, helping them stay ahead of competitors while still meeting their desired goals.
3. Accessibility & Scalability: With remote access over secure networks and cloud technology, offshore developers can easily scale up operations if there is an increased demand from clients demanding quicker timelines or larger product developments despite the geographical limitations that come with local systems alone.
4. Higher Quality: Since most companies have extensive competency hubs located across various regions globally it gives clients access to high quality talent pool with diverse skillsets such as software engineering , data science abilities as well as Mobile/IT capabilities that sustain once in a life time outcomes like powerful artillectual product development and other tailored Big data implementations which may not be possible currently using local sources alone given the limitation on certain technological specializations .

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E-Learning Management Solution

"I'm really amazed by such a professional and efficient elearning management system offered by CIS. Now it is quite easy for our team to create and publish training programs and courses in a seamless manner."

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Mobile Software To Schedule Physicians

"I have a good working relationship with my lead programmer Atul Khare. We discuss the project daily through email or Skype and Cyber Infrastructure LLC's unique project management system. Atul is very knowledgeable and has the exact experience I was looking for."

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Bilal Esmile, Johannesburg

An interview with one of our clients who visited our Indore office 'CIS-Plex' to work with our team for 40 days. "Me being associated with all the directors, with the people, with my team leader, with my colleagues, with my associates, has been a very comfortable experience. They made me feel at home."

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Jesper Morgensen - BeliezzaI/S, Denmark

"I have been working with CIS for the past few years and therefore I would highly recommend them to any individual or any company who would need an eCommerce system or showcase of a business card online."

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E-Learning Management Solution

"I'm really amazed by such a professional and efficient elearning management system offered by CIS. Now it is quite easy for our team to create and publish training programs and courses in a seamless manner."

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Website Development For A Food Startup Company,

I'm super happy with the services provided by CIS. My website is up and running and it's really done well. The work provided by CIS is really outstanding because this team is customer-centric and they try to find solutions to my problems. So for me, it's really positive. So. Thank you, CIS.

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Tech Talk

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Drupal Store Success: Maximize Online Visibility with 6 SEO Tips

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Drupal modules offer a robust foundation for search engine optimization. Users can use SEO automation tools to manage all elements on web pages, making Drupal one of the top CMSs for SEO.Search engine optimization (SEO) should be part of every websites plan to increase visitor numbers through organic searches like Google. To do this, ranking high in organic results pages such as those provided

9 Essential Tips for Mastering Drupal Development

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A free and open-source web content management system is Drupal. One of the most well-known web development team tools in the Source technology sector is Drupal, created in PHP. At least 2.3% of websites use the platform as their backbone architecture to build individual average blog posts, business goals, and political and governmental websites. More than 1.39 million people, including novice and seasoned programmers, work as Drupal developers. In a matter of minutes, experts are accessible to

Maximizing Your Websites Potential: The Benefits of Upgrading to Drupal 8 (Even with Drupal 9 on the Horizon)

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Calculating the Cost of Drupal E-commerce Success

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Drupal is a free, open-source content management system. Drupal is a powerful framework, which web developers appreciate for its extensibility.It is modular and flexible. PHP programmers can use it to update a website or add features. After you hire Drupal developers, the team will provide you with expertise that will help you satisfy your needs as a company, customer, industry, and

Upgrade to Drupal 8 for Maximum Benefits

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Businesses should update their Drupal websites frequently to make them user-friendly, secure, and quick for customers to navigate. Updating is paramount to stay ahead of the competition and increase the number of website users. Benefits Of Upgrading From Drupal 6 To Drupal 8 When companies require an advanced and secure CMS, Drupal is an obvious choice. Long the go-to choice for complex or advanced websites, Drupal has long remained unrivaled as an enterprise CMS solution. Le

Maximizing Business Potential: B2B eCommerce With Drupal

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Not every premade eCommerce platform will meet all the features necessary for B2B businesses; custom website creation may be required in order to offer your B2B industry a tailored customer experience. Learn the best development team practices with Drupal Commerce development when setting up a B2B eCommerce modules marketplace.What Is And How Does A B2B Marketplace Operate?As an eCommerce

Discover the Power of Drupal 10: Essential Guide

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In addition to the developer communitys assistance, Drupal provides various calculated security features that let end users safeguard their websites and improve their usability. Drupal has several wonderful advantages, such as support for multiple languages, simplicity of integration, and WCAG compliance. The following significant update will be Drupal 10. June 2020 saw the introduction of Drupal 9. Drupal 10: Everything One Should Know The life cycle of any program incl

Drupal 10: Are Its New Features Worth The Upgrade?

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Drupal is a great CMS to transform the digital strategy of your company. It can be used to meet all sizes and shapes of demand. Drupal is the best CMS available today.What is Drupal used for?Heres a quick introduction to Drupal. Drupal is an open-source content manager system (CMS) with a global community of developers and users. This CMS is free and easy to use by many business models and organizations, including Harvard, Red Cross and NBC News. On January 15, 2001, Drupals first vers

Master Drupal: Essential Skills for Success

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What exactly is a Drupal developer, and how can you find one to work for you? This article will explain what a Drupal developer does and what skills youll need to be a Drupal developer. It also provides some suggestions for where to start your search if you are looking for a Drupal developer to help you with your next project.Drupal: Whats it All About?To understand more about Drupal, check out the open-source content management system for PHP websites called Drupal. Drupal is a highly

Evolution of Drupal: Changes in 7, 8, 9

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By 2022-2023, Drupal 7 and 8 will approach end-of-life, requiring website upgrades to Drupal 9 in order to preserve functionality and security. While Drupal 8 sites can go straight to Drupal 9, Drupal 7 sites must first upgrade to Drupal 8. Drupal community support will end in 2024, leaving websites insecure in the absence of updates. Rebuilding, updating, or acquiring outside assistance are among the options. For individuals who are already utilizing updated Drupal 8 sites, the upgrading proce

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