Why settle for a reactive helpdesk when you can have a proactive IT partner? We leverage AI and automation to keep your systems optimized and secure, 24/7. Request your 2-week risk-free trial today!
Experience excellence with a remarkable
4.4 Out of 5 Client Rating
We've delivered staff augmentation to hundreds of organizations, helping them increase efficiency, scale faster and succeed in competitive markets. Companies like Pinterest, Bloomberg, BCG, and Court Avenue trust us to provide talent that enables faster time-to-market and operational efficiency.
Is your internal IT team stretched thin, constantly battling a flood of support tickets while critical strategic projects get pushed aside? Are you worried that a single system failure outside of business hours could bring your operations to a grinding halt, costing you revenue and damaging your reputation? You're not alone.
For businesses in today's 24/7 global market, standard 9-to-5 IT support is no longer a viable option. It's a liability. You need a proactive, round-the-clock partner who doesn't just fix what's broken, but anticipates and prevents issues before they impact your bottom line. That's where we come in.
You know the potential is massive. A company that can onboard clients smoothly, serve users globally, and empower your team to do their best work. Yet, the execution is fraught with technical friction and daily fires that can stall even the best-run companies:
An innovative platform is useless if it fails at 2 AM, and you lose thousands in revenue and customer trust before your 9-to-5 support team even sees the ticket.
What happens to your growth strategy when your best people are stuck firefighting password resets and VPN issues instead of building your next market-leading product?
Navigating the complexities of HIPAA, GDPR, and emerging cyber threats is a minefield. A single breach or compliance failure can derail your reputation and your revenue.
Your business operates 24/7. Your customers are global. But your IT support clocks out at 5 PM, leaving your systems, employees, and revenue unprotected during your most critical hours.
You're trapped in an endless loop of "it's broken again," where IT problems are only "solved" after they've already caused damage, instead of being prevented in the first place.
Your platform was built for 1,000 users, but your success now brings 100,000. Every new client onboarded is a gamble, as your unscalable infrastructure groans under the load, threatening performance, customer retention, and your hard-won reputation.
You're not just looking for another helpdesk. You're looking for a strategic partner who has already solved these problems. A partner who can provide 24/7 operational stability and turn your IT from a cost center into a true growth-driver.
Your data and systems are your most valuable assets. We protect them with an ironclad security posture, validated by our SOC 2 and ISO 27001 certifications, ensuring your operations are safe and compliant.
Chaos has no place in IT support. Our CMMI Level 5 appraisal-the highest rating for process maturity-guarantees predictable, reliable, and high-quality service delivery every single time.
We don't use freelancers or contractors. Our team of 1000+ professionals are full-time employees, ensuring accountability, consistent quality, and a deep commitment to your success.
We go beyond reactive support. Our AI-enabled platform provides predictive monitoring and automated resolutions, identifying and fixing many issues before they can impact your business.
With delivery from India and account management in your region, you get the best of both worlds: world-class technical expertise at a strategic cost, with seamless communication and cultural alignment.
Worried about team changes? We offer free replacement of any non-performing professional with a zero-cost, fully managed knowledge transfer process, ensuring your service is never disrupted.
Your intellectual property is yours alone. We provide full IP transfer upon payment and operate under strict confidentiality agreements, giving you complete control and ownership.
Confidence should be earned. Our 2-week paid trial allows you to experience the quality and responsiveness of our team firsthand before committing to a long-term partnership.
Since 2007, we've successfully delivered over 3,000 projects for more than 1,000 clients, including global leaders like Nokia and eBay. Our 95% retention rate speaks for itself.
We offer a comprehensive suite of 24/7 IT support services designed to cover every aspect of your technology infrastructure. Our goal is to provide a single, reliable partner for all your IT needs, moving you from a reactive, break-fix model to a proactive, managed, and optimized state of operations.
We use AI-powered tools to monitor the health and performance of your servers, networks, and applications 24/7. This allows us to detect and resolve anomalies like performance degradation or unusual traffic patterns before they escalate into service-disrupting outages.
Our global helpdesk provides round-the-clock support for your employees, wherever they are. From password resets and software issues to hardware troubleshooting, our experts deliver fast and friendly resolutions, ensuring your team stays productive.
Our Security Operations Center (SOC) team is on guard 24/7, using advanced threat detection tools to monitor for suspicious activity. In the event of a security incident, our certified experts execute a rapid response plan to contain the threat, mitigate damage, and restore normal operations.
We manage and optimize your cloud environments for performance, cost, and security. Our certified cloud experts handle everything from routine maintenance and patching to complex architecture optimization and cost-saving analysis.
Our NOC provides 24/7 oversight of your network infrastructure. We manage firewalls, routers, switches, and connectivity to ensure your network is stable, secure, and performing optimally, preventing bottlenecks that can slow down your business.
Our DBAs ensure the health, performance, and security of your critical databases (SQL, NoSQL, etc.). We handle routine tasks like backups and patching, as well as performance tuning and query optimization to keep your applications running fast.
We support and manage your DevOps toolchain to ensure your development and deployment pipelines are efficient and reliable. Our team helps automate builds, testing, and releases, enabling your developers to ship code faster and with fewer errors.
We provide ongoing support for your custom and off-the-shelf business applications. Our team ensures your applications are available, performant, and up-to-date, handling bug fixes, updates, and user support so you can maximize the value of your software investments.
We maintain a complete inventory of your IT assets and manage a systematic patch deployment process. This ensures all your systems are protected from known vulnerabilities, reducing your security risk and ensuring compliance.
We design, implement, and manage robust disaster recovery (DR) plans. Our services ensure that in the event of a major outage or disaster, you can recover your critical systems and data quickly, minimizing business disruption.
Our experts manage your productivity suites, handling user administration, security configuration, and compliance settings. We help you leverage the full power of these platforms securely and efficiently.
We provide 24/7 support for your business communication systems. Our team ensures your VoIP phones, video conferencing, and messaging platforms are reliable, providing clear and consistent communication channels for your team and customers.
We help you prepare for and pass critical IT audits (e.g., SOC 2, ISO 27001, HIPAA). Our team assists with evidence gathering, policy documentation, and remediation of compliance gaps, making the audit process smoother and more successful.
We go beyond just keeping systems online; we make them faster. Our performance engineers analyze your applications and infrastructure to identify and eliminate performance bottlenecks, ensuring a better experience for your users and customers.
Many businesses rely on critical legacy applications. Our team has the expertise to support and maintain these older systems, ensuring they remain stable and secure while you plan your modernization strategy.
We provide a complete, white-label NOC and helpdesk solution that you can rebrand and sell to your own clients. This allows you to expand your service offerings and provide 24/7 support without the massive investment in staff and infrastructure.
We Engineered Our Model to Eliminate This Entirely. You're right to be skeptical; many have been burned by the standard outsourcing model. That's why we built ours differently. Your primary points of contact are seasoned project and account managers who operate within your time zone. Furthermore, our 1000+ technical experts are full-time, in-house employees who undergo rigorous training in not just technology, but also in the nuances of US, EU, and Australian business communication and culture. We're not a loose network of freelancers; we are one cohesive, global team.
You Don't Have to Trust Us; You Can Trust Our Audited Compliance. Trust is earned through proof. We operate within a framework of globally recognized security and quality standards. Our SOC 2 Type II report validates our controls for security, availability, and confidentiality. Our ISO 27001 certification proves our systematic approach to managing information security. Our CMMI Level 5 appraisal demonstrates the highest level of process maturity. We provide full IP transfer and operate under strict NDAs. Your security isn't just a promise; it's our most critical, audited process.
Complexity Is Our Specialty. With over 3,000 successful projects since 2007, we've seen it all. Our 1000+ experts aren't just generalists; they are certified specialists across a vast spectrum of technologies-from legacy enterprise systems to serverless cloud architectures and edge AI. We don't offer a "one-size-fits-all" solution. Instead, we build a dedicated POD (Cross-functional team) for you, composed of experts hand-picked for their experience with your specific environment. Challenge us with your stack; we're confident we have the in-house talent to manage it.
It's Not a Catch; It's a Deliberate Strategic Advantage. We don't cut corners; we build bridges. Our model leverages the deep talent pool and operational efficiencies of our delivery centers in India. This allows us to provide world-class, CMMI Level 5 quality expertise without the exorbitant costs associated with US or EU markets. The savings are a direct result of our smart global strategy, not a compromise on quality, security, or service. We invite you to validate this with our 2-week paid trial.
Our "Ecosystem of Experts" Model Ensures Seamless Continuity. This is a critical point that exposes the weakness of "body shops." We are not a body shop. Because our entire team is in-house, knowledge is shared and documented centrally. If a team member needs to be replaced for any reason, we offer a free replacement with zero-cost knowledge transfer. A senior architect or team lead oversees the transition, ensuring the new expert is fully up to speed from day one, with absolutely no disruption to your service. You're not hiring an individual; you're partnering with a resilient, managed ecosystem of talent.
Discover the real-world impact of our 24/7 support through the voices of your peers. These are authentic stories from CTOs, Founders, and IT leaders who have stopped reacting to problems and started achieving true operational excellence. See firsthand how we build trust and deliver measurable results, directly from the clients who rely on our expertise around the clock.
"As a CTO in the healthcare space, compliance isn't optional. Developers.dev's SOC 2 and HIPAA expertise was a critical factor in our decision. Their 24/7 team isn't just a helpdesk; they are a true extension of our own team. They've improved our system uptime to 99.99% and made our audit processes remarkably smooth. Their process maturity is evident in everything they do."
"Before Developers.dev, my team was drowning in Level 1 and 2 tickets. We had no time for the strategic projects that actually move the business forward. Now, their 24/7 team handles everything with incredible efficiency. Ticket resolution times are down 40%, and my team is finally free to focus on innovation. It's been a complete game-changer for our department and the business."
"As a startup, we can't afford downtime, and we certainly can't afford an in-house 24/7 IT team. Developers.dev gave us enterprise-level support that fits our budget. Knowing their experts are monitoring our AWS infrastructure around the clock gives me the peace of mind to focus on growing the company. They are a critical partner in our success."
"Our Magento platform is our entire business. The 24/7 application support from Developers.dev has been phenomenal. They've optimized our site performance, handled security patching, and provided instant support during peak holiday traffic. They understand the unique demands of e-commerce and have become an indispensable part of our operations."
"Partnering with Developers.dev for their white-label NOC and helpdesk services allowed us to start offering 24/7 support to our clients overnight. The quality is outstanding, the integration was seamless, and it's created a significant new revenue stream for our business. Our clients are happier, and our bottom line is stronger."
On to Enhance the lives of Billions of users through Profound technology solutions.
Financial Technology (FinTech)
Achieving 99.99% Uptime and SOC 2 Compliance for a High-Growth FinTech Platform
View Case Study
Healthcare
Modernizing IT Support for a Multi-Site Healthcare Provider, Ensuring HIPAA Compliance and Enhancing Patient Care
View Case Study
IT Services
Providing White-Label 24/7 NOC and Helpdesk Services to Scale a Managed Service Provider (MSP)
View Case Study
We don't just provide IT support; we provide industry-specific operational resilience. Our SOC 2 certified foundation and CMMI 5 process expertise ensures that your unique compliance needs and 24/7 operational demands are met without fail.
We guarantee 24/7 uptime for EHR and critical patient systems. Our support is fully HIPAA compliant, securing patient data and maintaining auditable security standards.
Our SOC 2 certified security minimizes downtime for trading and payment platforms. We maintain the data integrity and continuous operational resilience required by global financial regulations.
We deliver continuous 24/7 infrastructure monitoring to proactively resolve application and performance issues. Our model ensures high availability and helps you meet stringent customer SLAs globally.
We secure transactional systems and POS infrastructure to prevent costly outages, especially during peak seasons. Our fast 24/7 response protects revenue by keeping online storefronts fully operational.
Immediate, round-the-clock support keeps production lines and supply chain systems operational. We manage industrial control systems (ICS) and ensure secure, reliable remote access for crucial integration.
We secure highly confidential client data and communications against threats with robust security protocols and prompt incident response. Our support maintains strict regulatory compliance and attorney-client confidentiality.
We specialize in highly regulated IT environments, ensuring compliance with standards like CMMC. Our CMMI 5 process-driven support provides full documentation for sensitive federal projects.
We provide high-speed, 24/7 global support for distributed creative teams. We optimize network performance to ensure uninterrupted access to large file libraries and rendering farm infrastructure.
These aren't just logos on a page. They are third-party validations of our commitment to quality, security, and client success.
AWS | Microsoft Azure | Google Cloud Platform. We provide 24/7 expert management of your multi-cloud environment, ensuring performance, cost efficiency, and robust security posture aligned with your business needs.
Windows Server | Linux (Red Hat | Ubuntu). Our in-house experts provide proactive patching, monitoring, and full lifecycle support for your mission-critical server environments, ensuring stability and security around the clock.
Microsoft 365 | Google Workspace. We maximize your team's efficiency by offering 24/7 administrative support, security management, and end-user assistance for your entire suite of communication and collaboration platforms.
VMware | Microsoft Hyper-V. We design, deploy, and manage consolidated server environments, guaranteeing high availability and resource optimization for your critical applications to prevent downtime.
Cisco | Fortinet | Palo Alto Networks. We implement and manage industry-leading network security and connectivity solutions, providing proactive threat detection and resilient network performance for uninterrupted operations.
Kubernetes | Jenkins | GitLab. We leverage CI/CD practices and containerization to automate your deployment pipelines, enabling faster, more reliable software releases and superior operational consistency.
Microsoft SQL Server | MySQL | PostgreSQL | Oracle. Our specialists provide 24/7 monitoring, performance tuning, and robust backup strategies to ensure your core business data remains secure, highly available, and fast
Jira Service Management | ServiceNow. We utilize best-in-class service management platforms to deliver transparent ticket tracking, codified process execution, and seamless communication for a superior support experience.
ConnectWise Automate | Dynatrace | Zabbix. We utilize advanced platforms to provide proactive, real-time visibility into your entire IT stack, enabling our engineers to identify and automatically resolve issues often before they impact your operations.
We believe in a transparent, structured process that eliminates surprises and ensures we are perfectly aligned with your business goals from day one.
It starts with a conversation. You'll meet with one of our senior solutions architects to discuss your current IT challenges, operational environment, and long-term business objectives. This is not a sales pitch; it's a collaborative session to understand your unique needs and determine the best path forward.
Based on the discovery session, we design a customized 24/7 IT support solution and engagement model that fits your exact requirements and budget. We'll present a clear, detailed proposal outlining the scope of services, SLAs, and transparent pricing.
Once you're ready to proceed, our dedicated onboarding team manages the entire transition. We integrate with your existing tools, deploy our secure monitoring agents, and document your environment and processes. Our goal is to make this process frictionless and disruption-free for you and your team.
With onboarding complete, your 24/7 support is live. Our team of experts begins proactively monitoring and managing your systems. You'll receive regular performance reports, and we'll conduct scheduled strategic review meetings to ensure our service continues to deliver value and align with your evolving business needs.
Flexible Engagements Designed for Your Business Needs We understand that every business has unique IT support requirements. Our engagement models are designed to provide the flexibility, transparency, and value you need, whether you're augmenting your team, outsourcing a specific function, or undertaking a fixed-scope project.
This model offers maximum flexibility, making it ideal for projects where the scope is dynamic or ongoing support needs fluctuate. You get access to our expert talent on an hourly, weekly, or monthly basis and are billed only for the time and resources utilized.
For projects with a clearly defined scope, timeline, and deliverables, our fixed-fee model provides complete cost predictability. We work with you to define the project requirements in detail, then provide a single, fixed price for the entire engagement.
Our most popular model for comprehensive 24/7 support. We assemble a dedicated "POD" of cross-functional experts-including helpdesk engineers, cloud specialists, security analysts, and a team lead-who work exclusively for you as a seamless extension of your in-house team.
This chart compares our dedicated, in-house approach against common alternatives to help you see the clear difference in value, security, and quality.
Process Quality
CMMI Level 5
Optimized, predictable, high-quality processes.
Variable
Often inconsistent, rigid, or bureaucratic.
None
Entirely dependent on the individual; no standardized process.
Team Structure
100% In-house Vetted Experts
A cohesive, dedicated team.
Often Subcontracted
"Black box" approach; tasks passed to unknown third parties.
Individual Gigs
Disparate individuals; you must manage all handoffs.
Accountability
Full Ownership
A single, accountable partner for all outcomes.
Siloed Responsibility
Prone to "blame-shifting" between vendors.
Extremely Low
High risk of "disappearing" freelancers; no real accountability.
Security
SOC 2 Compliant
Proactive, embedded security (HIPAA, GDPR).
Varies Widely
Often a costly add-on; vetting offshore staff is a major risk.
High Risk
You are 100% responsible for all security and vetting.
Relationship
Strategic Partner
Proactive, long-term value and business alignment.
Tactical Vendor
Focused on closing tickets and fulfilling a contract.
Temporary Task-Doer
Purely transactional; no long-term business goals.
In today's 24/7 business environment, a reactive helpdesk is a liability. We built our service on a proactive principle, leveraging advanced AI as a core component of our CMMI Level 5 appraised process and SOC 2 certified security. Our AI-augmented delivery transforms IT support from a reactive cost center into a strategic advantage that secures your uptime.
Here is how our AI-first approach delivers superior service:
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Our AI-powered monitoring tools constantly analyze millions of data points across your technology stack. Machine learning models detect subtle anomalies and patterns-like degrading disk I/O or unusual network latency-that signal a future failure. This allows us to proactively remediate the issue during a maintenance window, before it causes a service-impacting outage.
When an issue is detected, our AI-enabled platform doesn't just create an alert-it triggers a solution. We utilize intelligent automation to instantly resolve a vast array of common and complex issues (like restarting failed services or clearing database locks), creating a "self-healing" infrastructure. This dramatically lowers Mean Time to Resolution (MTTR) and frees our 100% in-house, CMMI 5-trained experts to focus on the high-impact challenges that drive your business forward.
Our 24/7 Security Operations Center (SOC) is augmented by advanced AI to provide intelligent, next-generation protection. The platform analyzes user behavior, endpoint activity, and network traffic in real-time. It can instantly distinguish between a harmless anomaly and the subtle footprint of a sophisticated cyberattack, enabling our SOC 2 certified team to contain threats faster and more accurately than any manual team could.
For enterprise and mid-market leaders in regulated industries, "security" is not a feature-it is the fundamental prerequisite for partnership. We understand that our service is built on your trust, and we have engineered our operations around a verifiable, non-negotiable commitment to security, data integrity, and compliance.
We go beyond promises and provide independently audited proof. Our security posture is not just a claim; it is the CMMI Level 5 appraised and SOC 2 certified framework that underpins every action our team takes.
We provide you with immediate peace of mind through our adherence to the world's most rigorous security standards.
How your data is accessed, transmitted, and stored is our foremost concern. We have implemented multi-layered protocols to ensure its complete protection.
We don't just secure our own operations; we actively help you meet your own regulatory burdens. Our team is trained in the specific compliance needs of high-stakes industries.
On to Enhance the lives of Billions of users through Profound technology solutions.
Have questions? We have answers. Here are some of the most common queries from our prospective partners.
Our primary global delivery center, staffed by our 1000+ in-house technical experts, is located in Indore, India. This is complemented by our client-facing account and project management teams located in our key markets, including the USA and Europe, to ensure seamless communication and strategic oversight.
Security is at the core of our operations. We are SOC 2 Type II and ISO 27001 certified, which means our security controls are rigorously audited by third parties. We enforce strict access controls, use encrypted communication channels, and all our employees undergo continuous security training.
While this varies depending on the complexity of your environment, a typical onboarding for our 24/7 monitoring and helpdesk services can be completed within 2 to 4 weeks. Our dedicated onboarding team manages the entire process to ensure it is as swift and smooth as possible.
Absolutely. Our most common engagement model involves co-managed IT, where we act as a seamless extension of your internal team. We can handle the 24/7 monitoring and Level 1/2 support, freeing your team to focus on high-value, strategic projects that drive business growth.
We offer customized, guaranteed SLAs that are tailored to your specific business needs. These typically include guaranteed response times and resolution times based on priority levels (e.g., Critical, High, Medium, Low). Our performance against these SLAs is tracked and shared in transparent monthly reports.
We have a well-defined Major Incident Management process. When a critical incident is declared, a dedicated incident manager is assigned, and a technical war room is immediately convened with all necessary experts. We provide clear, regular communication to your stakeholders throughout the incident and conduct a thorough root cause analysis (RCA) post-resolution to prevent recurrence.
Yes. We are confident in the value we provide and offer a 2-week paid trial. This allows you to experience the quality of our team, the efficiency of our processes, and the peace of mind our service delivers before signing a long-term agreement.
Stop letting technology issues dictate your day. It's time to partner with a 24/7 IT support team that enables your growth, secures your assets, and gives you back your peace of mind.
Let's have a brief, no-obligation conversation about your specific challenges. We'll provide a clear, actionable plan to enhance your IT operations and show you the tangible ROI of a true technology partnership.
