
Hire 24x7 IT Support Team
Hire 24x7 IT support team from .DEV to get highly efficient assistance with your technical and business tasks like website maintenance, customer service support, help desk support, BPO/KPO needs, etc. You can hire us on full-time or part-time basis.
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Our Software Development Success Story
We needed a secure, user-friendly mobile app to facilitate peer-to-peer payments. Developers.dev created an intuitive app with multi-layered security, biometric authentication, and instant transfer capabilities.
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All Support Services
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Hardware/Software Support
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BPO/KPO Services
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Tech Support In/Out bound
Outsource 24×7 Technical Support Agents for your Website Needs
24*7 Technical Support has proven to increase prospects, sales, and total customer satisfaction - but often, the greatest challenge companies face is how to employ staff to make certain you're always online when your clients need you. Hiring dedicated technical support agent will ensure 99.99% uptime and stability of IT Support services.
We provide agents for live chat, ticket & email support, customer support, call and voice support, telemarketing, virtual assistants, much more. Get real people working for your company and increase your revenue and enhance customer satisfaction.

How .DEV Works?
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Share Your Requirement
Discuss your requirements with our Technical Support expert, and they will present more smarter ways to develop your requirement.
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Hire Technical Support
Share your needs, brainstorm, and review the proposals. Once you are convinced, hire a dedicated Technical Support executive/team for your project.
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Get It Done
The dedicated team will make sure the designing, coding, QA and project management is completed in the precise way. Moreover, you can use your favorite tools to chat, share files, and collaborate with us.
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QA & Delivery
We also do performance benchmarking using Testing Automation and deliver the applications on your desired platform.

24x7 IT Support Ideation & Consulting
Need to improve its Ads Manager, but their TA team struggled to recruit full-stack engineering talent. We identified the best 200+ engineers for the project and onboarded them within 2 weeks to meet tight production timelines.
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24/7 Support Offers Many Benefits
The move to 24/7 customer service is not linear. Your coverage could be 8, 12, 16, or even 24 hours one day. Next time it may change depending on the number of inquiries. The cost of your support function will increase by 60-100% if you do "more of what we've always done".
Why bother?
Three good reasons exist:

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To provide Support in Local Time Zones
You can also offer support for local time zones. You're in luck if your growth market already has a team on the ground. The majority of businesses must, however, seed new markets without having a customer base. They do this by offering excellent support and building up a good reputation. It matters. A report by the European Commission found that 42% said they would never buy products or services where sales and support are in another language.
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Support as Part of a Premium Item
Support is often included in a high-priced service, especially for B2B. Support becomes profitable, and customers are willing to pay for it.
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Meeting Customer Expectations in the Digital World
The sheer expectation of the customer is what poses the most significant challenge. Customers expect instant service in today's digital world. This expectation isn't tied to the price of the service or product. We expect the same level of support from a cloud service that costs $10 per month as we would for $100 per month in home utilities or $1000 for a B2B high-end service.
Consider More Than Just 24/7 Support
Live support is a necessity for some companies. For example, financial services and healthcare providers. Research shows that consumers prefer to communicate asynchronously with brands as they do with their friends and families.
Conversations can be held in real-time if needed. Still, most customers prefer to focus on something else and resume the conversation later. Businesses are turning to message channels to provide customers with quick, personal, and asynchronous communications.
Why You Should Hire IT Support Services
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Knowledge is power: Access the Latest and Greatest
A managed IT service provider can help you save time and money by providing the latest software updates. By providing you with the newest IT tools and time-saving tips, you will not have to pay unnecessary costs for things you believe your computers or systems need to perform optimally. Managed IT support services help you manage your company's hardware, software, tools, and other technologies and give you the essential information you may not have known on your own.
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Enjoying Peace of Mind
You probably know that IT problems and system crashes do not only occur during business hours. Many IT problems occur outside of business hours. This makes it difficult to solve the problem. This is why 24/7 Remote Monitoring is essential to your business. A managed IT service provider can identify and fix the problem if one of your servers fails in the middle night. You will no longer have to worry about your IT systems being in good order while you are away.
It's no fun to arrive at work on Monday morning and find that your server has crashed over the weekend. Why not use the 24/7 remote monitoring option while you are away from your office? You can easily relate to peace of mind by using the example of protecting your house with an alarm or security system. Imagine how much more secure you would feel if you had a system to monitor your home when you weren't around.
You must love the peace of mind you feel, knowing that you would be notified immediately if anyone were to break in while you are away. It's the same with IT support for your business. Your home security system will monitor your home while you're not there. Outsourced IT providers can often find and fix the problem before you even know it.
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Productivity Increases for Employees
Do you know the number of times your employees must troubleshoot IT problems themselves each week? You might be surprised. When you or your staff are forced to troubleshoot their IT issues during a busy workday, hiring an IT support service is time.
A managed IT service team will take care of these issues instead of taking valuable time away from your day-to-day tasks. It's their job. You and your staff can focus on other important and urgent tasks by hiring an IT support service.
Increasing productivity in your office is another excellent way for an IT team to fix the problems you are experiencing. It is best to trust an IT professional rather than your employees to resolve issues quickly and without causing them to worsen.
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Customizing Services for Your Specific Needs
Each business is unique in size, type, location, and work. If you want to get the most from your managed IT service team, your business must receive -specific IT services. Managed IT service providers can provide you with customized plans that focus on different aspects of your IT support, depending on the business.
You can choose different service plans to pay only for your required services. If necessary, you can also add more later. You can tailor an IT plan that fits your needs by customizing it. You may be more interested in firewall protection than software and application updates. You can choose the service plan that best suits your needs and preferences.
It's similar to choosing your perfect cable package when customizing your IT services. Do you prefer children's channels over HBO movie channels? Consider adding smaller sports packages once football season returns. You may be unsure about what IT is essential to your business. You're not the only one. Many businesses don't know what IT services to invest in.
You can learn about the different types of IT services from your IT support professional, and you can decide which ones are best for your business. You'll be happier and more satisfied if you better understand IT and the services your business requires.
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New Technology means New Business Opportunities
In this article, we've discussed the new and improved applications you can use on your computer and software. Keeping up with all the new and advanced programs and applications is challenging.
A professional IT support service is passionate, dedicated, and eager to learn the latest and most tech-savvy industry trends. They can tell you which apps and programs will be most beneficial to you based on your specific job.
Depending on which IT support company you choose, you can benefit from various knowledgeable resources in their organization. You can create better content and save time by using outdated software. You'd be surprised how much new technology can increase your business's profits.
Types Of IT Support Services Offered by Our Dedicated Technical Support Staff
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Analytics
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APIs
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Artificial Intelligence
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Business Automation
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Communication
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Computing
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Content Delivery
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Content Management
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Data Storage
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Data Synchronization
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Databases & Data
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Development Environments
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Event Processing
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Games
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Information Security
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Infrastructure
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Internet of Things
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Mobile
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Mobile Platforms
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Monitoring
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Networks
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Office Productivity
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Platforms
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Process Automation
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Robotics
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Search
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Software
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Transaction Processing
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Workflow
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Workspaces
Key Advantages of .DEV Technical Support Solutions
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1 Improved Response Time
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2 Minimized Cost
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3 Focus on Business
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4 Increased Productivity
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5 Access to Expertise
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6 Access to Latest Technology
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7 Proactive System Maintenance
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8 Better Security
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9 Disaster Recovery
Our Full-Stack Capabilities

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Technology We Use
At .Dev, our team of 1,000+ developers has the expertise to work across your entire technology stack. We have specialists in almost all programming languages and can help with projects of all sizes. As your partner, we can help you with:
24/7 IT Support Domain Expertise
24/7 IT Support services provide expert guidance on the application or enhancement of 24/7 IT Support solutions to companies in more than 20 industries.
Moving from Project to Product
We needed a secure, user-friendly mobile app to facilitate peer-to-peer payments. Developers.dev created an intuitive app with multi-layered security, biometric authentication, and instant transfer capabilities.
Read More
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Frequently Asked Questions (FAQ)
Since businesses rely largely on technology to operate their operations on a daily basis, they require IT help. The availability, security, backup, and optimization of your hardware, software, and cloud systems are critical requirements for the seamless operation of your company. Developers.dev works with companies to make sure they have dependable and highly qualified technical personnel in the event that your workforce needs technical help or a technological system fails.
Still can't find needed? Contact us today.A managed service provider like Developers.dev may assist businesses with business IT assistance, which involves managing their digital assets and handling technical problems. In addition, we provide specialized services including digital transformation and cyber security consulting.
Still can't find needed? Contact us today.A small firm indeed requires IT support to help with operational effectiveness and cyber security. Please contact us for precise pricing on small company IT help.
Still can't find needed? Contact us today.Selecting the ideal IT support provider for your business can be challenging, therefore we advise concentrating on reputable firms that will assess your present platforms collaboratively and provide recommendations for improvement. For all new and potential clients, Developers.dev offers an IT health check that identifies areas for optimization for our managed and co-managed IT services. This ensures that we can offer your company the best-managed solutions and peace of mind.
Still can't find needed? Contact us today.Different IT support providers take different approaches. Verifying that an IT support provider can assist with the IT resources and settings you use at work is crucial. Verify the potential IT support partner's familiarity with Microsoft products and experience establishing Microsoft environments, for instance, if you have Microsoft licensing.
Still can't find needed? Contact us today.Many organizations that have specialized internal resources and IT know-how are worked with by Developers.dev. We offer co-managed support, which includes escalation channels, after-hours assistance, platform and security monitoring, hardware/software/licensing resale, and project management for new implementations, to assist your internal team with specialized business IT support.
Still can't find needed? Contact us today.Clients Testimonials
Developers.dev appearances In the media. Watch your top web development partner's story on YouTube.
Why clients preffer workign with Developers.dev - offshore IT Outsourcing services:
1. Cost Savings: Clients can considerably reduce IT personnel costs by opting for offshore IT services. By assigning their projects to skilled professionals at overseas locations, they will be able to manage complex tasks within a predetermined budget and timeline, allowing them to leverage the expertise of specialists without incurring additional payroll expenses or paying exorbitant fees.
2. Quicker Delivery Times: Offshore teams are often available round-the-clock, enabling them to deliver solutions faster than those achieved through domestic resources alone. This allows clients to quickly respond in an everonwarding rapidly changing industry landscape, helping them stay ahead of competitors while still meeting their desired goals.
3. Accessibility & Scalability: With remote access over secure networks and cloud technology, offshore developers can easily scale up operations if there is an increased demand from clients demanding quicker timelines or larger product developments despite the geographical limitations that come with local systems alone.
4. Higher Quality: Since most companies have extensive competency hubs located across various regions globally it gives clients access to high quality talent pool with diverse skillsets such as software engineering , data science abilities as well as Mobile/IT capabilities that sustain once in a life time outcomes like powerful artillectual product development and other tailored Big data implementations which may not be possible currently using local sources alone given the limitation on certain technological specializations .
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